Head of People Operations

  • Full-time
  • Office: London

Company Description

We are champions of rail, inspired to build a greener, more sustainable future of travel. Our purpose is our momentum. It makes us feel good because we know we’re doing good. As we lead the way to a greener future, we do it together. We’re all about connections - with each other, with our customers and with the world. Just as our platform brings the world together, it’s our ambition that connects us. We motivate each other to go beyond our limits, to experiment, to fail and to always grow. 

With over 110 million visits every month to our platform and £4.3 billion in net ticket sales, we're always innovating and making moves towards our final destination — a world where travel is as simple, seamless, and affordable as it should be. 

And we couldn't do any of it without our incredible people driving us forward. Today, we're a FTSE 250 company that's proudly home to more than 1000 Trainliners from over 60 nationalities across offices in London, Paris, Barcelona, Milan, Edinburgh, Berlin, Madrid and Brussels. It's this diversity that energises us and makes us stronger, helping us to achieve amazing things. 

With our sights firmly set on further European growth, there is no better time to jump on board this high-speed train and be part of our continued success. 

Great journeys start with Trainline. 

Job Description

The role of the Head of People Operations is to lead a team in providing a world-class employee experience through a seamless end-to end People operational practice across all our locations (UK, Spain, France and Italy).  

The role will have accountability for managing the operations team across all touch points of the entire employee lifecycle from the offer process for new hires, to onboarding, induction, pay reviews, promotions processing, payroll and benefits, job changes through to offboarding.  They will work closely with the Head of Reward supporting through our annual cycles linked with including pay ranges, benchmarking, pay reviews and delivering benefits which drive talent attraction, retention and employee engagement across UK and Europe. 

Their stakeholders include the Talent Acquisition Team, HRBPs, Head of Reward, and the broader Trainline Management community as well as providing a vital service to all employees. 


  • Execute a seamless end to end HR operational service across the UK and Europe (key markets in EU: France, Spain and Italy)  

  • Design bold and innovative ways to use HR policies, compensation and benefits to attract talent, drive retention and employee engagement. 

  • Lead a Team of People Operations Partners across all office locations in ensuring we are supporting and advising our employees on all operational people matters that might come up.  

  • Ensure our payroll processes (managed via a 3rd party outsourced partner) are managed correctly and seamlessly via the operations team each month.  

  • Lead the end to end People operational processes from onboarding of new employees, pay reviews, promotions, job changes etc. 

  • Lead on HR policy development to ensure we are kept up to date and head on all changes, ensuring they reflect Trainline as a great place to work and focuses on the health and wellbeing of our employees 

  • Champion data, metrics and insights and use HR data to enable the team to make intelligent decisions and constantly drive for best practice 

  • Lead on HR systems to ensure the safety of our data, drive efficiency and provide the best service to our management population and employees 

  • Working in partnership with the Head of Reward and Company Secretary regarding the corporate governance agenda focusing on the DRR, Gender pay gap reporting and equal pay 


You’ll be an experienced HR professional with: 

  • experience in partnering with senior stakeholders in a high growth, Technology business 

  • extensive UK experience as well as a good understanding of people operations in EU markets such as France, Spain & Italy 

  • a proven track record in developing a People Operations agenda 

  • a deep knowledge of HR Operations, HR Systems and Reward processes 

  • an understanding of employment tax / payroll processing in the UK would be beneficial  

  • an ability to deliver at pace in a fast-moving, growth-focused business 

  • an ability to manage change and minimise complexity. 

  • a strong focus on continuous improvement, with an analytical and data-driven approach 

  • a collaborative style that builds effective working relationships 

  • strong, clear and credible communication skills 

  • experience of working in a Plc regarding the corporate governance framework 

  • experience of working with share plans in a Plc environment is beneficial

Additional Information

We regularly throw fun social events such pub quizzes, karaoke nights and our large-scale Summer and Winter Festivals every year. Additionally, we love hosting meetups in our amazing event spaces and having the opportunity to support internal and external community groups.  

We also hold companywide hackathons and our annual Trainline Tech Summit, which provides Trainliners with an opportunity to stand up and share their story, learnings, or new skills with their colleagues in a safe environment. 

Our flexi-first approach 
We believe in the importance of a healthy work-life balance and the value of a flexible workforce. Our flexi-first approach outlines our commitment to a hybrid way of working and our expectations of Trainliners. A key part of what makes Trainline special is our people and the value we get from the buzz and energy of our workplaces, and that’s why we’re proud to offer the best of both worlds. In practice this means in–office attendance at least 40% of the time over a 12-week period for all Trainliners. These in-office days are typically team led to help us connect, collaborate and create together.  

Our Values 

  • Think Big - We're building the future of rail 

  • Own It - We care about every customer, partner and journey 

  • Do Good - We make a positive impact 

  • Travel Together - We're one team 

Interested in finding out more about what it's like to work at Trainline? Why not check out what our employees say about us on Glassdoor? You can also find out more information by following us on LinkedIn or our 'Life at Trainline' Instagram account.  

We value open expression at Trainline, we believe it’s the diversity of experience, backgrounds and perspectives of our employees that makes us who we are. We encourage everybody to play a part in changing the way people travel across the world.

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