Principal Data Product Manager, AI/ML

  • Full-time
  • Office: London

Company Description

Great journeys start with Trainline 

We are champions of rail, inspired to build a greener, more sustainable future of travel. Our purpose is our momentum. It makes us feel good, because we know we’re doing good. As we lead the way to a greener future, we do it together. We’re all about connections: with each other, with our customers and with the world. Just as our platform brings the world together, it’s our ambition that connects us. We motivate each other to go beyond our limits, to experiment, fail and to always grow. 

With over 110 million visits every month to our platform and £4.3billion in net ticket sales, we're always innovating and making moves towards our final destination — a world where travel is as simple, seamless, and affordable as it should be. 

And we couldn't do any of it without our incredible people driving us forward. Today, we're a FTSE 250 company that's proudly home to more than 1000 Trainliners from 60+ nationalities across offices in London, Paris, Barcelona, Milan, Edinburgh, Berlin, Madrid and Brussels. It's this diversity that energises us and makes us stronger, helping us to achieve amazing things. 

With our sights firmly set on European growth, there is no better time to jump on board this high-speed train and be part of our continued success. 

Job Description

At Trainline, we place data at the core of what we do. Our vision is to build value creating Data Products, utilising AI and ML technologies to fuel data-driven innovation for growth within our company and throughout the industry. Our Data team is equipped with extensive experience and a broad spectrum of skills, covering areas such as Data Platform management, Data Engineering, Business Intelligence, and Data Science, all crucial for our data enabled value delivery. Our operating model embeds data delivery teams within each strategic theme at the company level. This integration ensures data is central to achieving our objectives and outcomes. 


As a Principal Data Product Manager within the Global Customer Journey (a pivotal cross-functional strategic initiative), your mission is to drive our data product investments, focusing on elevating the customer experience with smart, personalised solutions. You will harness the latest in AI and ML technology to ensure our customer offerings are not just delightful and frictionless, but also at the forefront of industry innovation as a leader of Trainline’s dedicated AI investment portfolio. 


In your capacity as Principal Data Product Manager, you will guide our data product portfolio's direction, accelerating the performance of our Data Engineering, Business Intelligence, AI, and ML teams. This role is central to forging strategic alliances with business stakeholders, capturing data-driven opportunities to boost value creation, and ensuring delivery prioritization and alignment with available resources. 


In this role, you will partner with Data Science Lead for your business cross function area to spearhead strategic discussion on our data investment strategy, demonstrating an exceptional ability to set a vision and influence senior stakeholders to buy into the vision. You will advocate for high-priority initiatives, driving a culture of continuous improvement, and applying agile methodologies to maximise the return on our investments. 


Working closely with the delivery lead for your data delivery team, you will manage significant projects, deeply exploring solution options to maximising customer impact. Together with your team, you'll devise and implement detailed plans with clear milestones for monitoring progress and adapting strategies as necessary. 


In our autonomous environment, as a Principal Data Product Manager, your influence and impact will be substantial. Your leadership will be crucial in pioneering innovations and integrating high-value AI and ML Data Products, thus playing a vital role in our growth strategy, guiding execution, and promoting a culture of continuous learning in data products.  


  • University degree or equivalent, preferably in a quantitative field (such as economics, mathematics, engineering, finance etc.) 


  • Minimum of 7 years in senior roles within data or technical product teams, with a focus on strategy setting, agile methodology, and leading complex, data-driven projects. 


  • Proven experience or substantial exposure to AI and ML product development, with a strong passion for using these technologies to drive business growth and innovation.  


  • Exceptional communication skills, with the ability to distil complex concepts and influence strategic directions at all levels, including senior management. 


  • Extensive experience in evaluating, measuring and communicating data product success and value delivery.  


  • Extensive and proven experience using SQL to work with data  


  • Excellent Excel skills; good PowerPoint skills 


  • Experience of working with modern data platforms and technologies. 


  • Experience with data scripting languages (e.g. SQL, Python, R etc.) or statistical/mathematical software (e.g. R, SAS, or Matlab) 

Additional Information

Why should you jump on board? 

We want our people to stretch their minds, abilities, and share their knowledge. Each year we hold The Trainline Tech Summit, which provides Trainliners with an opportunity to stand up and share their story, learnings, or new skills with their colleagues in a safe environment. 

We've always paid special attention to flexible working as we value a strong work/life balance. The pandemic has taught us that a balance between remote working and being in a collaborative office environment leads to productive teams. 

Our Values 

  • Think Big - We're building the future of rail 

  • Own It - We care about every customer, partner and journey 

  • Do Good - We make a positive impact 

  • Travel Together - We're one team 


Interested in finding out more about what it's like to work at Trainline? Why not check out what our employees say about us on Glassdoor? You can also find out more information by following us on LinkedIn or our 'Life at Trainline' Instagram account.  

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