Program Manager - Goaling & Portfolio

  • Full-time
  • Office: London

Company Description

Great journeys start with Trainline 

We are champions of rail, inspired to build a greener, more sustainable future of travel. Our purpose is our momentum. It makes us feel good, because we know we’re doing good. As we lead the way to a greener future, we do it together. We’re all about connections: with each other, with our customers and with the world. Just as our platform brings the world together, it’s our ambition that connects us. We motivate each other to go beyond our limits, to experiment, fail and to always grow. 

With over 110 million visits every month to our platform and £4.3billion in net ticket sales, we're always innovating and making moves towards our final destination — a world where travel is as simple, seamless, and affordable as it should be. 

And we couldn't do any of it without our incredible people driving us forward. Today, we're a FTSE 250 company that's proudly home to more than 1000 Trainliners from 60+ nationalities across offices in London, Paris, Barcelona, Milan, Edinburgh, Berlin, Madrid and Brussels. It's this diversity that energises us and makes us stronger, helping us to achieve amazing things. 

With our sights firmly set on European growth, there is no better time to jump on board this high-speed train and be part of our continued success. 

Job Description

Trainline is looking to hire a Program Manager in charge of Goaling and Portfolio management to help drive alignment to business goals and high performance within our Engineering department.

This role will primarily: -

  • Evangelise goaling through OKRs
  • Educate Trainliners on the OKR methodology and ways of working, and lead the OKR Coach community
  • Drive annual Company OKR definition and tracking process throughout the year
  • Drive quarterly OKR process at Strategic Theme level, ensuring right goals are being set, scores reported regularly and reported correctly
  • Do lightweight tracking of project execution across portfolio, flagging key wins and risks to Tech Leadership and the Exec
  • Do lightweight tracking of org shape (headcount, vacancies, contractors) in partnership with Tech Leadership, People and Finance teams

Strategy & Operations in a small dynamic organisation that works to scale alignment and productivity of Trainline’s Tech department. As such the expectation of everyone in this org is to be flexible and focus on highest overall priorities, with regular rotation of responsibilities between different roles. For example you may get asked to manage the execution of a complex or strategic effort, consult on the ways of working, or help drive budget planning in addition to your core role on goaling and portfolio.

The role will closely collaborate with Tech Leadership as well as Uber Theme leadership (teams of 5) and the rest of Strategy & Ops org to achieve best outcomes with minimal process and overhead.

This role can be based in London, Paris or Barcelona


  • Extensive previous experience working with software engineering teams across different domains and types of projects (e.g. product, business or tech strategy oriented).
  • Previous experience of working with OKRs – both defining them and executing on them.
  • Exceptional communication skills that span the ability to present to executive audiences, influence tech and product leadership, as well as present and communicate to wider audience.
  • Strong interpersonal skills and the ability to influence up, down and across without direct authority.
  • Structured approach, strong organisational skills and focus on the business outcomes
  • Some experience with data and Tableau would be beneficial.

Additional Information

Why should you jump on board? 

We want our people to stretch their minds, abilities, and share their knowledge. Each year we hold The Trainline Tech Summit, which provides Trainliners with an opportunity to stand up and share their story, learnings, or new skills with their colleagues in a safe environment. 

We've always paid special attention to flexible working as we value a strong work/life balance. The pandemic has taught us that a balance between remote working and being in a collaborative office environment leads to productive teams. 

Our Values 

  • Think Big - We're building the future of rail 

  • Own It - We care about every customer, partner and journey 

  • Do Good - We make a positive impact 

  • Travel Together - We're one team 


Interested in finding out more about what it's like to work at Trainline? Why not check out what our employees say about us on Glassdoor? You can also find out more information by following us on LinkedIn or our 'Life at Trainline' Instagram account.  

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