Commercial Insight Analyst

  • Full-time
  • Office: London

Company Description

We are champions of rail, inspired to build a greener, more sustainable future of travel. Our purpose is our momentum. It makes us feel good because we know we’re doing good. As we lead the way to a greener future, we do it together. We’re all about connections - with each other, with our customers and with the world. Just as our platform brings the world together, it’s our ambition that connects us. We motivate each other to go beyond our limits, to experiment, to fail and to always grow. 

With over 110 million visits every month to our platform and £4.3 billion in net ticket sales, we're always innovating and making moves towards our final destination — a world where travel is as simple, seamless, and affordable as it should be. 

And we couldn't do any of it without our incredible people driving us forward. Today, we're a FTSE 250 company that's proudly home to more than 1000 Trainliners from over 60 nationalities across offices in London, Paris, Barcelona, Milan, Edinburgh, Berlin, Madrid and Brussels. It's this diversity that energises us and makes us stronger, helping us to achieve amazing things. 

With our sights firmly set on further European growth, there is no better time to jump on board this high-speed train and be part of our continued success. 

Job Description

As Commercial Insight Analyst, you’ll provide high quality, actionable insight to support all areas of the business. You’ll develop strong relationships with business stakeholders at all levels whilst deep diving into performance drawing on your network within other departments such as Data Science, Marketing and Commercial. Our department is ever evolving, and so you will play an important role in enabling a culture of continuous improvement working closely with the Data team to devise innovative ways to access insight.

Key responsibilities include:

  • Weekly and monthly performance reporting, telling the sales performance story, deep diving into areas of concern or opportunity, and spotting opportunities to improve, enrich and automate reporting
  • Supporting the business with insight for building business plans, post initiative analysis and the generation of new ideas
  • Working across the Commercial finance function, to make processes and analytical tasks more efficient and consistent
  • Gathering external and internal market information to support across the breadth of the business – new product initiatives, performance marketing and customer
  • Collaborating cross functionally on a wide range of projects

This is a truly career defining role for someone passionate about the commercial side of Finance and Analytics looking for an opportunity to play an important part in a growing, highly rated, team. In return for your hard work, we’ll provide you with lots of opportunity for progression and, should you choose, we will support you in studying for further qualifications as you play your part in disrupting and defining a product that is changing the way we travel and inspiring millions people all over the world to make more environmentally sustainable travel choices every day.


We’re looking for creative big thinkers with small egos to achieve our ambitious plans. You’ll bring a minimum of 2 years experience in an analytical role, and demonstrate a proactive, can-do attitude. We’d prefer you to have worked within a digital, e-commerce, technology or retail environment but we can flex on this given your ability to work with pace and energy within a growth environment.

A team player with a ‘roll your sleeves up’ attitude and willingness to learn, you’ll be able to thinking laterally to solve problems and challenges, and will have a passion for making meaning out of data.  Experience using Excel will be a must, any exposure to SQL or Tableau would be beneficual as well.

Similarly, it’s vital that you are able to communicate results of complex analysis clearly and effectively to all levels of the business. It would be a bonus if you bring experience of forecasting or an understanding of broader analytical techniques 

Additional Information

Why should you jump on board? 

We pay special attention to learning and development and organise quarterly company learning days as well as offering a learning budget that can be put towards resources of your choice. We will cover the costs of your professional subscriptions and give you access to our very own learning platform. 

At Trainline, we care about the wellness of our employees. We host puppy therapy sessions, in-office yoga and run Mental Health First Aider training courses as well as having an Employee Assistance Program as one of our many company benefits.  

We regularly throw fun social events such pub quizzes, karaoke nights and our large-scale Summer and Winter Festivals every year. Additionally, we love hosting meetups in our amazing event spaces and having the opportunity to support internal and external community groups.  

We also hold companywide hackathons and our annual Trainline Tech Summit, which provides Trainliners with an opportunity to stand up and share their story, learnings, or new skills with their colleagues in a safe environment. 

Our flexi-first approach 
We believe in the importance of a healthy work-life balance and the value of a flexible workforce. Our flexi-first approach outlines our commitment to a hybrid way of working and our expectations of Trainliners. A key part of what makes Trainline special is our people and the value we get from the buzz and energy of our workplaces, and that’s why we’re proud to offer the best of both worlds. In practice this means in–office attendance at least 40% of the time over a 12-week period for all Trainliners. These in-office days are typically team led to help us connect, collaborate and create together.  

Our Values 

  • Think Big - We're building the future of rail 

  • Own It - We care about every customer, partner and journey 

  • Do Good - We make a positive impact 

  • Travel Together - We're one team 

Interested in finding out more about what it's like to work at Trainline? Why not check out what our employees say about us on Glassdoor? You can also find out more information by following us on LinkedIn or our 'Life at Trainline' Instagram account.  

We value open expression at Trainline, we believe it’s the diversity of experience, backgrounds and perspectives of our employees that makes us who we are. We encourage everybody to play a part in changing the way people travel across the world. 


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