Trainline is an innovative, tech business with a mission to bring together the world’s rail, coach and other travel services into one simple experience. We aim to make travel easier and more accessible, encouraging people to make more environmentally sustainable travel choices. We’re hugely proud to be the world’s leading independent rail and coach travel platform and rank among the highest-rated travel and ticketing apps globally. Today, we offer our customers travel to thousands of destinations in and across 45 countries in Europe and beyond. That’s more than £3.7 billion in ticket sales annually, and over 90 million visits to our apps and websites each month. In another major milestone, Trainline listed on the London Stock Exchange in June 2019 and is now part of the FTSE 250.

Our culture is central to our success. We’re driven to sustain our phenomenal growth from recent years, and this means we’re always working closely and collaboratively to turn our ideas into reality. It’s this sense of pace, innovating and improving pretty much everything we do, that makes Trainline so exciting and unique - we truly believe our work has a genuine impact and will change travel for the better.

We are looking for a Market Researcher to join our growing research team in our London office in a one year fixed-term contract role. As part of this team, you will be focussed on getting closer to rail travellers, understanding their behaviours, emotions and attitudes towards travel and our product. You will work closely with your Product and Market Research counterparts to design and deliver market research programs, combing multiple datasources, to report on our progress towards increasing brand awareness and improving the customer experience. You will also have the opportunity to work with Product, Design, and Brand to address any opportunities you discover.  

As part of a small but growing Research team, you’ll have outsize opportunity for impact as you’ll play a pivotal role in shaping a deep understanding of customer awareness and needs. You’ll be confident shaping and challenging research briefs, leading complex quantitative data collection and analysis, and expert at synthesising and communicating these insights in powerful, memorable ways across the organisation to contribute to the company’s customer-centric culture.  

You’ll execute on the company growth strategy that supports our various market teams, with hands-on responsibility for carrying out effective strategic and evaluative research and bringing the insights to life to drive change. Your research will be both quantitative and programmatic.  

Your responsibilities will include: 

Shaping a research brief – identifying the right research objectives in alignment with your stakeholders, choosing appropriate research methods including making use of relevant existing insights, and creating pragmatic plans with your stakeholders. 

Carrying out quantitative market research – designing surveys, conjoint studies, and measurement frameworks. Analyzing and reporting on data, building dashboards, and scorecards.  

Taking ownership of research impact – following up on findings and contributing to workstreams in other parts of the organisation, such as Brand  

Ensuring that insights are widely shared and accessible to the business, and encouraging dialogue across teams and offices to improve the customer experience 

4-6 years experience in a hands-on research role, ideally within the digital domain   

Confident with quantitative data collection, statitcial analysis, survey scripting, and survey design  

Experience in data management and visualization using Tableau or Power BI 

Skilled at combining multiple data sources into a single narrative  

Experience with defining measurement frameworks, metrics creation, and scorecard development 

Driven to see the impact of your research, not just carry it out 

Excellent communication skills and attention to detail 

Exceptional organisational and analytical skills  

Team-oriented and collaborative  

Confident communicator in English 

French, Italian, or Spanish language skills a bonus 

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