Trainline is an innovative, tech business with a mission to bring together the world’s rail, coach and other travel services into one simple experience. We aim to make travel easier and more accessible, encouraging people to make more environmentally sustainable travel choices. We’re hugely proud to be the world’s leading independent rail and coach travel platform and rank among the highest-rated travel and ticketing apps globally. Today, we offer our customers travel to thousands of destinations in and across 45 countries in Europe and beyond. That’s more than £3.7 billion in ticket sales annually, and over 90 million visits to our apps and websites each month. In another major milestone, Trainline listed on the London Stock Exchange in June 2019 and is now part of the FTSE 250.

Our culture is central to our success. We’re driven to sustain our phenomenal growth from recent years, and this means we’re always working closely and collaboratively to turn our ideas into reality. It’s this sense of pace, innovating and improving pretty much everything we do, that makes Trainline so exciting and unique - we truly believe our work has a genuine impact and will change travel for the better.

Trainline is looking for an Italian native, creative UX Content/Localisation Specialist to join our UX Content team. Based in Paris or Milan, the role requires native Italian and fluency in English. This is an 8-month fixed-term contract (maternity cover).

You are a language specialist who is passionate about writing, translating and adapting content to help us speak in our distinctive Trainline voice across our product. You are an independent, highly motivated, creative individual who is responsible for our product content and translations, helping us increase customer engagement and retention. You can interact, partner and influence the work of a diverse team of UX content specialists, designers and researchers in a low-ego, highly collaborative space within the Product team. You enjoy shaping and sharing best practices internally.

UX – Passionate about creating a friction-free, native, authentic experience for customers, supporting their emotional journey through using our product (website and app).

Localisation – A linguist with a deep understanding of the nuances of the language.

Writing – A confident writer with a creative mind and an intuitive sense for native product excellence, able to write clear, concise, and consistent copy.

Flexibility – Able to work in fast-moving environments while remaining focused and calm under tight deadlines. Your work is amazing, but not too precious or inflexible.

Precision – A vigilant individual who does not let typos slip through.

Team Player – Able to work with a lot of people in many different ways.

Quality – Driven by the opportunity to create work that surprises and delights but that is measurable.

Key responsibilities

• Localise and adapt product content from English to Italian
• Work in partnership with designers and researchers within the UX team to create product content that looks and feels local
• Be the voice and the gatekeeper of Italian product content

• Be at the heart of content decision-making for Italian product content
• QA and optimise all new features and products for the Italian market

• Native Italian speaker with excellent writing skills and a deep understanding of localisation for the Italian market
• Excellent command of written and spoken English
• University degree in translation, linguistics or language-related field or matching relevant experience
• Up to 3 years translation/creative/content writing experience gained within digital, e-commerce, transport, marketing, apps, websites
• Knowledge of CAT tools (Trados, Smartling, Memsource, etc.)
• Linguistic QA experience required (ideally within apps)
• Understanding of UX writing principles
• Expertise in working with product and brand vision
• Strong focus on detail and quality of work

We value open expression at Trainline, we believe it’s the diversity of experience, backgrounds and perspectives of our employees that makes us who we are. We encourage everybody to play a part in changing the way people travel across the world.