Trainline is an innovative, tech business with a mission to bring together the world’s rail, coach and other travel services into one simple experience. We aim to make travel easier and more accessible, encouraging people to make more environmentally sustainable travel choices. We’re hugely proud to be the world’s leading independent rail and coach travel platform and rank among the highest-rated travel and ticketing apps globally. Today, we offer our customers travel to thousands of destinations in and across 45 countries in Europe and beyond. That’s more than £3.7 billion in ticket sales annually, and over 90 million visits to our apps and websites each month. In another major milestone, Trainline listed on the London Stock Exchange in June 2019 and is now part of the FTSE 250.

Our culture is central to our success. We’re driven to sustain our phenomenal growth from recent years, and this means we’re always working closely and collaboratively to turn our ideas into reality. It’s this sense of pace, innovating and improving pretty much everything we do, that makes Trainline so exciting and unique - we truly believe our work has a genuine impact and will change travel for the better.

An exciting opportunity has arisen for a Head of Workplace Experience with responsibility for our Global Real Estate portfolio. Headquartered in the heart of London, Trainline also has offices in Paris, Milan, Edinburgh and most recently Barcelona, supporting more than 1000 team members. (and growing).

The Workplace team is made up of a mix of in-house team members and outsourced contracts covering the full range of hard and soft facilities management - both the delivery of services that includes reception, cleaning, catering, maintenance, health & safety, security, risk management and compliance, as well as the more experiential side of creating physical workspaces that are enjoyable to work in, inclusive, engaging and enable high levels of performance. 

Key Responsibilities

• Strategy: establishing a European location strategy in line with business needs, working closely with Talent Acquisition and business leaders to execute
• Stakeholder engagement: developing positive relationships with the local leadership teams to understand business requirements and deliver on their needs
• Sustainability: bringing our green purpose to life and moving us closer to our net-zero targets across our workplaces
• Leadership: leading and developing a world-class Workplace team – with a focus on business goals and delivering exemplary service 
• Employee Experience: creating optimised workplace environments that compliment new hybrid ways of working, bringing people together and ensuring our offices are safe, productive and engaging
• Compliance: accountability for maintaining statutory standards and understanding the associated environmental and occupational risks and liabilities
• Data & reporting: reporting performance metrics to monitor usage, productivity and satisfaction of Trainliners
• Finance: managing the operational budget, including monthly analysis and forecasting

• International Workplace management experience in a multi-site, multi-country role with sites of at least 500 people 
• Previous experience in leading a Global Workplace team
• Be willing to travel internationally (as required) 

And we’re looking for someone who can positively contribute to our culture and role model our Values:

• Think Big: the ability to elevate our approach to workplace and position our offices as key drivers of our culture.
• Own It: a project management approach with the ability to work to numerous deadlines, be flexible with changing priorities and drive for results.
• Do Good: a proven leader who is committed to the engagement, development and growth of their teams.
• Travel Together: an excellent communicator with strong interpersonal skills and the ability to work well with a wide range of stakeholders.

We value open expression at Trainline, we believe it’s the diversity of experience, backgrounds and perspectives of our employees that makes us who we are. We encourage everybody to play a part in changing the way people travel across the world.

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