Tradewind Aviation is a growing Part 135 Commuter & On-Demand Operator with bases in Waterbury/Oxford, CT (OXC), Westchester, NY (HPN), and San Juan, PR (SJU) offering private charter and scheduled shuttle service throughout the Northeast and Caribbean.

Responsible for managing client experience standards for all Tradewind services and markets. Work with multiple departments and vendors to create, train and enforce customer service standards and procedures. build and manage airport greeter team in the Northeast region. Extensive travel is expected.

Key Functions:

• Manage FBO and CSR vendor relations and perform training
• Hire, Train and manage passenger greeter team for TEB/HPN/ACK/MVY
• Develop and manage Northeast airport passenger lounges
• Setup, train, and manage valet services
• Implement and maintain signage at FBOs and passenger terminals
• Develop airport experience standards at all Caribbean locations
• Manage aircraft interior, in-flight standards, catering standards, vendor selection and distribution, Tradewind Magazine and brochure distribution, irregular operations customer service standards, and training for all teams.

Preferred Qualifications:

·         Customer service experience in the hospitality industry

·         Experience leading/managing others

·         Private travel, airline or airport/FBO experience

BENEFITS:

• Medical, dental, vision, Flex spending and 401(k) plans available.
• Free standby flights on Tradewind routes
• Discounted standby rates through larger airlines after 6 months of employment
• PTO – Vacation, Sick, Maternity / Paternity

Tradewind Aviation, LLC is an Equal Opportunity Employer