About Tradeshift

Tradeshift is the cloud-based supply chain platform that transforms the way B2B buyers and sellers connect, transact and trade. We’re a leader in e-invoicing and AP automation, offering tools for compliant e-invoicing in 50+ countries, including China. We’re also an innovator in B2B marketplaces and embedded fintech services that bring value, opportunity and growth to any business that joins the network. Tradeshift’s vision is to connect every company in the world, creating economic opportunity for all. Today, the Tradeshift platform is home to a rapidly growing community of buyers and sellers operating in more than 190 countries.

Vision: To connect every company in the world, creating economic opportunity for all.  

Mission: We build technologies that help companies grow by giving them access to cheaper capital, increased efficiency, and digital global trade. 

Tradeshift connects and empowers B2B commerce across global supply chains. We help B2B buyers and sellers grow together through technology that ensures every business has the access and tools they need to benefit fully from digital global trade.We’re a leader in e-invoicing and AP automation, offering full international compliance in 50+ countries including China. We’re also an innovator in B2B marketplaces and embedded fintech services that bring value, opportunity and growth to any business that joins the network. 

Seller value sits at the core of our technology proposition, and suppliers have voted Tradeshift the most reliable network on the market. Our commitment to creating value for any business that joins the Tradeshift network means suppliers onboard faster and buyers achieve their digitization objectives quicker. We establish an average of 40,000 new seller connections to Tradeshift every month. 

Our open platform offers seamless integration with any application you need to manage your supplier relationships. Pick a partner capable of delivering across your entire digital transformation journey - Digitize, Automate, Grow. 

Tradeshift has grown to over 400 people with offices in 9 countries and a Hybrid, virtual first way of working, but our focus hasn’t wavered. We believe that nothing connects a fragmented world like commerce. We digitize and connect everything that happens between a buyer and a seller, anywhere in the world.

We help businesses:

• Connect with all their suppliers digitally
• Remove paper and manual processes across procure-to-pay
• Buy what they need faster and manage supplier risk

Products:

• B2B Marketplace Platform for E-Procurement
• AP Automation
• Supplier Collaboration & Analytics
• Supplier Financing
• Virtual Credit Cards
• Professional Services

Platform & Network Stats

• The Tradeshift network is approaching 120,000 transacting suppliers and 2.5 millions connections 
• Buyers in 78 countries and Sellers in 97 
• Process approximately 2,000,000 transactions per month
• In excess of $20B dollars transacted on the platform monthly 
• In July 2021, Tradeshift surpassed one trillion dollars in total value of transactions processed across its platform 

Job Description: Provide technology Support on the Tradeshift Mac & Windows platform, and Network systems.  Support the Tradeshift Enterprise, by triage and troubleshooting issues reported by the User base and resolving those issues on time with Quality.  While also supporting departmental projects

Responsibilities:

• Provide in-person customer service and triage issues that come in from our IT ticketing system
• Experience serving as a Systems & or Applications Admin 
• Configure Laptops (Macbooks, & Windows) Machines to be ready for use by new shifters
• Be part of the team and execute purchase and distribute European laptops with varying layout keyboards by country
• Serve as a Technical Engineer supporting our IT Manager
• Manage, administration, installation and troubleshooting of corporate hardware: Macbooks & Windows Machines
• Experience with following (or similar) software or platforms cloud applications: OKTA (SSO), Google Workspace, Microsoft Office 365 (Azure AD and Intune), Zoom, Slack, Apple MDM
• Contribute to the employee onboarding and offboarding process in Tradeshift’s global offices
• Participate in after-hours support and on-call rotations as needed
• Work with the Office Team on facilities-related issues and improvements, and coordinate presence at the office in order to send and receive courier/deliveries.
• Provide excellent in-person IT/AV service and support to employees and in liaison with partners, suppliers and vendors.
• Multitask and contribute to multiple projects
• Develop and maintain documentation of hardware, systems, software, and licensing
• Recommend improvements and enhancements to existing systems
• Experience with Multi channel communication systems, like Zoom Rooms, Microsoft Team’s
• Be proactive and service minded

Requirements:

• 3-4 years experience in similar position
• Knowledge of macOS/Linux/Windows workstation use and troubleshooting
• Knowledge of Google Apps (G Workspace)
• Microsoft Active Directory and Windows Server 2008/2012/2016
• SSO/identity management (OKTA) - knowledge of authentication protocols (oauth, saml openID)
• Scripting can be a plus in powershell or ruby
• OSI switching and routing (Layer 2, Layer 3), wireless access including
• Mobile device management for Apple and Windows
• Degree in computer science or a related field

What a day is like:

You will report to the IT Manager and provide end-user technical support and issue resolution, coordinating corporate IT services/accounts, both SaaS and on-premise.

All your information will be kept confidential according to GDPR guidelines.