Seller Engagement Manager

  • Full-time
  • Department: Global Technical Solutions

Company Description

Tradeshift is a unicorn in the fintech industry. We are disrupting a typically stagnant environment by connecting companies of all sizes and providing them with the platform and network needed to create value from old processes like procurement, invoicing, payments, and workflow. We recognize that business is both messy and social - two revelations that have driven the development of Tradeshift, a platform for all your business interactions. We work hard and our teams have great freedom and responsibility to choose the best solutions, technologies and approaches to evolve the product to the next level.

We believe that being a global, multicultural company is a tremendous strength and we have people working from 18 different countries with hubs in Bucharest, Copenhagen, Kuala Lumpur, and San Francisco. We believe that if we truly focus on how to work distributed and collaborate across locations and (home) offices, we will not only enjoy work more but also build better products for our customers, and ultimately be a better company.

Job Description

  • Drive adoption and utilization of Tradeshift's platform services offered to Sellers
  • Oversee the end-to-end cycle of Seller onboarding program (invitation, registration, enrollment and enablement)
  • Understand Seller’s utilization of Tradeshift's platform services, measuring overall efficiency, engagement and providing executive reporting to internal and external stakeholders
  • Continuously evaluate existing processes and identify improvement opportunities
  • Design & deliver the best-in-class enablement events (in-person or remote, one-to-one or one-to-many) working in collaboration with Marketing
  • Making prioritization decisions, communicating and justifying these decisions when challenged
  • Manage customer requirements and expectations to ensure customer success according to contractual targets or platform key performance indicators
  • Continuously improve overall quality of Seller-facing activities
  • Collaborate with adjacent teams within Tradeshift

Qualifications

  • Project Management experience with ability to manage, plan, re-plan, execute and report; Experience in Process improvement projects is a plus
  • Understanding of AP automation and/or P2P end-to-end
  • Experience with a eProcurement/eInvoicing/ERP tools in a user role
  • Analyze, understand, prepare and present the data collected from various sources
  • Can demonstrate initiative, resourcefulness, and the ability to make difficult decisions without supervision
  • Thrives in complex and challenging situations
  • Demonstrated creative problem solving abilities
  • Self-starter, capable of aggressively pursuing Tradeshift’s goals
  • Excellent communication, presentation, and highly refined interpersonal skills
  • Have strong collaboration skills
  • Able to manage multiple competing priorities
  • Business level in written and verbal English; any other language is a big advantage

Additional Information

We value diversity at our company. Tradeshift prohibits unlawful discrimination based on race, color, religious or religious creed, sex, sexual orientation, gender, age, marital status, veteran status, disability status or any other consideration made unlawful by applicable federal, state, or local laws. All your information will be kept confidential according to GDPR guidelines.

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