Customer Service Representative

  • Full-time

Company Description

Metroland Media is a dynamic Media Company delivering vital business and community information to millions of readers across Ontario each week. With a healthy product offering in-print, online, trade shows and distribution networks, no target is unreachable. We are Ontario's largest and most successful community news and information source, provides local news and multi-media marketing solutions in Canada's heartland.

Metroland's diverse array of online products are visited by over 4 million unique visitors each month and print products are in the hands of more than 4.5 million customers a week. We are continuously bringing new and acquired online products to market to provide our customers with a one-stop, comprehensive marketing solution. To connect with us, visit

Our Commitment to Diversity
We strive to be a leader in building and cultivating an employee community framed around fairness, support, and opportunity. We believe that what makes us different, makes a difference. And as a team, the diversity of our backgrounds, interests and experiences is what enriches our work, and our workplaces. We welcome all, and we strive for an inclusive culture that allows individual growth and shared success.

Job Description

We are currently seeking an energetic Customer Service Representative. This is a full-time role in our Customer Support Call Centre located in North York. 

  • First point of contact in a customer service role, answering general phone and e-mail inquiries and providing solutions in a timely and professional manner
  • Provide excellent customer service in addition to maintaining positive relationships with customers
  • Accurately update and verify customer information and managing additional Excel tracking sheets and internal database
  • Communicate with managers and team members as needed regarding client data and confirmation of information
  • Special projects and other duties as assigned
  • As part of this role, you will be required to handle credit card information. Metroland Media is PCI compliant company, and requires people in this role to take PCI training to handle cards in a safe and compliant manner


  • Post Secondary Education in any or related field
  • Proficient with Microsoft Word and Outlook
  • Strong written and verbal communication and competent listener
  • Superior customer skills including having the ability to placate challenging and demanding clients
  • Strong administration skills with accurately updating and maintaining information
  • Capable of taking initiative and can work independently with minimal direction
  • Ability to excel in a fast-paced, deadline driven and demanding environment with strong attention to detail
  • Effective organizational skills, ability to manage time and prioritize tasks appropriately
  • Successfully handle confidential information and use appropriate discretion

Employee Benefits 

  • Attractive health + dental benefit plans
  • Employee Assistance Program 
  • CAAT pension plan
  • Remote work


  • $15.50 per hour

Additional Information

Torstar Group of Companies is committed to providing an inclusive and barrier-free recruitment process ensuring equal access to employment opportunities for candidates, including persons with disabilities. In compliance with Accessibility for Ontarians with Disabilities Act and Ontario Human Rights Code we will endeavour to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify the hiring manager upon scheduling the interview of your requirements.

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