District Manager

  • Full-time

Company Description

Metroland Media is a dynamic Media Company delivering vital business and community information to millions of readers across Ontario each week. With a healthy product offering in-print, online, trade shows and distribution networks, no target is unreachable. We are Ontario's largest and most successful community news and information source, provides local news and multi-media marketing solutions in Canada's heartland.

Metroland's diverse array of online products are visited by over 4 million unique visitors each month and print products are in the hands of more than 4.5 million customers a week. We are continuously bringing new and acquired online products to market to provide our customers with a one-stop, comprehensive marketing solution. To connect with us, visit www.metroland.com

Our Commitment To Diversity
We strive to be a leader in building and cultivating an employee community framed around fairness, support and opportunity. We believe that what makes us different, makes a difference. And as a team, the diversity of our backgrounds, interests and experiences is what enriches our work, and our workplaces. We welcome all, and we strive for an inclusive culture that allows individual growth and shared success.

Job Description

  • Responsible for ensuring that all distribution products in their assigned geographic area are delivered in a timely and appropriate manner
  • Ensure that independent contractors are trained and provided with the necessary tools to complete their job
  • Reporting into the Distribution Manager 
  • This position is unionized 

Working Schedule

  • Hybrid: Work from Home and travel to assigned location; Regular work week consists of 37.5 hours Monday to Friday and every other Saturday with another day off. The employee will work in the field for about 3 to 4 days, with a few early starts (4:30-5:30 am).

Duties and responsibilities

  • Ensure that all newspapers, inserts, and other products are delivered on time. This includes collaborating closely with the independent delivery carrier force, as well as depot and service contractors.
  • When necessary, the employee will be expected to deliver newspapers within Waterloo Region delivery area.
  • Recruit new carriers to ensure that all routes are covered, and terminate contracts as needed. Maintain sufficient carrier waiting lists or create new ones.
  • Supervise all daily home deliveries in assigned district.
  • Professionally and promptly respond to consumer complaints, making sure they are addressed and communicated to the carriers.
  • Create and manage carrier promotions to keep the carrier force motivated.
  • Develop carrier routes and new area mapping
  • Fieldwork and managing high-level service issues.
  • Ensure monthly service goals are met.


  • Completion of Secondary Education or equivalent.
  • Exceptional customer service.
  • Strong organizational and time management abilities.
  • Detail oriented and good sense of prioritizing of varied tasks.
  • Highly flexible and adaptable; able to react quickly and effectively to urgent requests and changing priorities.
  • Proficient use of Microsoft applications and strong computer abilities.
  • Excellent verbal and written communication skills.
  • Ability to work within a fast-paced, team-oriented environment and independently.
  • Responsible, self-motivated, and able to function with minimal supervision.
  • Physical activity – walking, lifting up to 50Ibs.
  • Reliable vehicle and valid driver’s license required.


  • Attractive Health and Dental Benefits Plan
  • Employee Assistance Program
  • CAAT Pension Plan

Additional Information

Torstar is committed to providing an inclusive and barrier-free recruitment process ensuring equal access to employment opportunities for candidates, including persons with disabilities. In compliance with Accessibility for Ontarians with Disabilities Act and Ontario Human Rights Code we will endeavour to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify the hiring manager upon scheduling the interview of your requirements.

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