Metroland Media is a dynamic Media Company delivering vital business and community information to millions of readers across Ontario each week. With a healthy product offering in-print, online, trade shows and distribution networks, no target is unreachable. We are Ontario's largest and most successful community news and information source, provides local news and multi-media marketing solutions in Canada's heartland.

Metroland's diverse array of online products are visited by over 4 million unique visitors each month and print products are in the hands of more than 4.5 million customers a week. We are continuously bringing new and acquired online products to market to provide our customers with a one-stop, comprehensive marketing solution. To connect with us, visit www.metroland.com

Our Commitment To Diversity
We strive to be a leader in building and cultivating an employee community framed around fairness, support and opportunity. We believe that what makes us different, makes a difference. And as a team, the diversity of our backgrounds, interests and experiences is what enriches our work, and our workplaces. We welcome all, and we strive for an inclusive culture that allows individual growth and shared success.

• Take calls from customers/residents regarding delivery of the Cambridge Times/flyers to resolve any issues or requests
• Respond to customer complaints through the customer service platform involving delivery of the Cambridge times and any other inquires/issues.
• Call potential independent contractor with available routes, provide the orientation information and process onboarding paperwork
• Using our internal platform to process any weekly independent contractor changes, ensuring that the correct pay is received each month and making any necessary modifications as needed.
• Updating the New Hamburg data base with new and existing subscribers from the mail pick up at the Post Office
• Print out the labels for the weekly mail out subscriptions for the New Hamburg Independent subscribers
• Collect money from the Guelph office for store sales and process Bank Deposit of the cash and subscription cheques
• Send deposit slip and cash sheet details to the accounting department monthly
• Handle resident requests and forward them to drivers for fulfillment.
• Respond to calls from carriers regarding vacations, quits etc. and process it in our in-house platform
• Any other duties as required.

Working Schedule

• Work from Home and travel to site

• Minimum of High School diploma an asset
• Microsoft Excel is an asset, and on the job training is provided
• Superior customer service and the ability to develop positive team relationships
• Solid organizational and time management skills, detail oriented, and task prioritization
• Highly flexible and adaptable; able to react quickly and effectively to urgent and changing requests
• Strong computer abilities and Microsoft office proficiency
• Excellent verbal and written communication skills
• Responsible, self-motivated, and able to function with minimal supervision
• Reliable vehicle and valid drivers license required

Benefits

• Attractive Health and Dental Benefits Plan
• Employee Assistance Program
• CAAT Pension Plan

AODA
Torstar is committed to providing an inclusive and barrier-free recruitment process ensuring equal access to employment opportunities for candidates, including persons with disabilities. In compliance with Accessibility for Ontarians with Disabilities Act and Ontario Human Rights Code we will endeavour to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify the hiring manager upon scheduling the interview of your requirements.