We are seeking energetic and reliable professionals to join our Hamilton Spectator team as Customer Service Representatives. This is a part time position with a flexible schedule. The successful candidates will be responsible for answering incoming customer calls, placing outbound verification calls, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary. Our Customer Service Representatives are often the first point of contact for customers’ product issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.

Our Commitment To Diversity
We strive to be a leader in building and cultivating an employee community framed around fairness, support and opportunity. We believe that what makes us different, makes a difference. And as a team, the diversity of our backgrounds, interests and experiences is what enriches our work, and our workplaces. We welcome all, and we strive for an inclusive culture that allows individual growth and shared success.

• First point of contact in a customer service role, answering general phone and e-mail inquiries and providing solutions in a timely and professional manner.
• Provide excellent customer service in addition to maintaining positive relationships with customers.
• Accurately update and verify customer information and managing additional Excel tracking sheets and internal database.
• Special projects and other duties as assigned.

As part of this role, you will be required to handle credit card information. Metroland Media is a PCI compliant company, and requires people in this role to take PCI training to handle cards in a safe and compliant manner.

• High School Diploma or Post-Secondary Education in any or related field.
• Minimum 1+ years in Customer Service environment.
• Comfortable with Microsoft Office Suite and database entering. 
• Strong written and verbal communication skills. 
• Superior customer skills including having the ability to placate challenging and demanding clients.
• Strong administration skills with accurately updating and maintaining information.
• Capable of taking initiative and can work independently with ability to manage time. 
• Ability to excel in a fast-paced, deadline driven and demanding environment with strong attention to detail.
• Successfully handle confidential information and use appropriate discretion.

AODA
Torstar Group of Companies is committed to providing an inclusive and barrier-free recruitment process ensuring equal access to employment opportunities for candidates, including persons with disabilities. In compliance with Accessibility for Ontarians with Disabilities Act and Ontario Human Rights Code we will endeavour to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify the hiring manager upon scheduling the interview of your requirements.