Customer and Production Assistant

  • Contract

Company Description

Metroland Media is a dynamic Media Company delivering vital business and community information to millions of readers across Ontario each week. With a healthy product offering in-print, online, trade shows and distribution networks, no target is unreachable. We are Ontario's largest and most successful community news and information source, provides local news and multi-media marketing solutions in Canada's heartland.

Metroland's diverse array of on-line products are visited by over 4 million unique visitors each month and print products are in the hands of more than 4.5 million customers a week. We continuously bringing new and acquired online products to market in order to provide our customers with a one-stop, comprehensive marketing solution. To connect with us, visit www.metroland.com

Job Description

We are currently looking for a temporary full time Customer and Production Assistant.  This is a 1 year contract role.   The focus of this position will be to work with customers to provide basic layout, coordinate, and proof finished advertisements for print and digital, in conjunction with an offsite provider. This position will also focus on working with advertising sales representatives to provide phone, clerical, and accounting support.

 KEY ACCOUNTABILITIES

  • Complete all clerical and administrative work necessary to obtain and prepare ad copy, illustration and photography for ad assembly and file preparation and provide these details for Affinity production process.
  • Provide basic layout design, input ad orders into the order entry system (CRM)
  • Monitor incoming proofs from Affinity and provide to clients when complete.
  • Ensure quick turnaround time with ads by meeting specified production/order entry deadlines and maintain high level of customer service/interaction and client satisfaction.
  • Conduct all ad proofing and take necessary steps to ensure accuracy and client satisfaction.
  • Interacting with clients to ensure efficient ad production, including ad copy pickup, via email, phone and in person.
  • Liaise with Production Department to ensure effective and timely completion of advertising needs in Affinity production process.
  • As part of this role, you will be required to handle credit card information. Metroland Media is a PCI compliant company and requires people in this role to take PCI training to handle cards in a safe and compliant manner.

 

Qualifications

  • Demonstrated superior customer service skills with 3-5 years experience.
  • Must be self motivated and disciplined to work independently.
  • Demonstrated accuracy using MS Office and CRM software.
  • Diploma in Graphic Design or demonstrated experience in relevant software applications is an asset
  • Minimum 2 years graphic design experience is an asset
  • Working knowledge of Photoshop, Quark, InDesign and Illustrator.
  • Superior communication and organizational skills with ability to prioritize.
  • Basic design layout skills (creativity, accuracy, grammar, proofing) with proven technical ability to accurately upload ad material.
  • History of creatively solving problems with internal/external customers.
  • Perseverance and patience to see tasks through to completion.
  • Reliable, energetic, enthusiastic team player operating in a professional manner.

Additional Information

Diversity & Inclusion
Torstar Group of Companies is an equal opportunity employer committed to diversity and inclusion. Torstar is committed to ensuring employment opportunity to qualified applicants without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, marital status, family status or disability or any other factor protected by law.

AODA
Torstar Group of Companies is committed to providing an inclusive and barrier-free recruitment process ensuring equal access to employment opportunities for candidates, including persons with disabilities. In compliance with Accessibility for Ontarians with Disabilities Act and Ontario Human Rights Code we will endeavour to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify the hiring manager upon scheduling the interview of your requirements.

COVID-19
Torstar Corporation remains committed to its employees and to providing a safe workplace.  As of November 30, 2021,  candidates for employment are required to be fully vaccinated against COVID-19 and successful candidates must agree to obtain any additional vaccinations or booster dose(s) that may be required. Proof of such vaccination will be required.   We will make accommodation for qualifying medical or religious exemptions.

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