The Hamilton Spectator Ltd. is a well-established, progressive media company with a passion for providing our customers with breaking news and award-winning journalism. We also pride ourselves in providing our advertisers with an array of successful multi-media marketing solutions.

The Hamilton Spectator currently has an opening for a full time Customer and Production Assistant. The focus of this position will be to work with customers to provide digital/print ad booking, basic layout, coordinate, and proof finished advertisements for print and digital, in conjunction with an offsite provider. This position will also focus on working with advertising sales representatives to provide phone, clerical, and accounting support.

KEY ACCOUNTABILITIES

• Input print and digital ad orders into the order entry system (CRM) in a timely and efficient manner
• Complete all clerical and administrative work necessary to obtain and prepare ad copy, illustration and photography for ad assembly and file preparation and provide these details for Affinity production process.
• Ensure quick turnaround time with ads by meeting specified production/order entry deadlines and maintain high level of customer service/interaction and client/sales rep satisfaction.
• Monitor incoming proofs from Affinity and provide to clients/sales reps when complete.
• Conduct ad proofing when necessary to ensure accuracy and client satisfaction.
• Interacting with clients to ensure efficient ad production, including obtaining ad copy/artwork
• Liaise with Production Department to ensure effective and timely completion of advertising needs in Affinity production process.
• As part of this role, you will be required to handle credit card information. Metroland Media is a PCI compliant company and requires people in this role to take PCI training to handle cards in a safe and compliant manner.

WHAT WE’RE LOOKING FOR

• Demonstrated superior customer service skills with 3-5 years experience.
• Must be self motivated and disciplined to work independently.
• Demonstrated accuracy using MS Office and CRM software.
• Superior communication and organizational skills with ability to prioritize.
• History of creatively solving problems with internal/external customers.
• Perseverance and patience to see tasks through to completion.
• Reliable, energetic, enthusiastic team player operating in a professional manner.
• Basic design layout skills (creativity, accuracy, grammar, proofing) with proven technical ability to accurately upload ad material.
• Diploma in Graphic Design or demonstrated experience in relevant software applications is an asset

Torstar Group of Companies is committed to providing an inclusive and barrier free recruitment process ensuring equal access to employment opportunities for candidates, including persons with disabilities. In compliance with Accessibility for Ontarians with Disabilities Act and Ontario Human Rights Code we will endeavour to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify the hiring manager upon scheduling your interview of your requirements.