Where do you find your local community news? How do you stay connected to new and old businesses in your community? Metroland Media is a communication company built on a strong history of providing the news to Ontario’s door steps for over 100 years. In this ever growing industry we have continued to evolve, allowing us to become the industry leaders. Flyers, magazines, trade shows, digital advertising and distribution is a snapshot of our companies breadth. If you are looking for a dynamic company built on a strong history within your community, look no further.

We are currently seeking an energetic Customer Service Representative.  This is a full time role from Monday to Friday in our Customer Support Centre located in North York.  However, at times the schedule may change and require the CSR to work on some weekends based on the needs of the business.  This role will support the Parcel Division.

KEY ACCOUNTABILITIES

• First point of contact in a customer service role, answering general phone and e-mail inquiries and providing solutions in a timely and professional manner.
• Provide excellent customer service in addition to maintaining positive relationships with customers.
• Accurately update and verify customer information and managing additional Excel tracking sheets and internal database.
• Communicate with managers and team members as needed regarding client data and confirmation of information.
• Resolving customer complaints, managing database records, drafting status reports on customer service issues 
• Data entry and research as required to troubleshoot customer problems
• Special projects and other duties as assigned. 
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• At times making outbound follow up calls and verification calls for delivery

WHAT WE’RE LOOKING FOR

• Customer Service experience
• Proficient with Microsoft Word, Excel, PowerPoint and Outlook.
• Strong written and verbal communication and competent listener.
• Superior customer skills including having the ability to placate challenging and demanding clients.
• Strong administration skills with accurately updating and maintaining information.
• Capable of taking initiative and can work independently with minimal direction.
• Ability to excel in a fast-paced, deadline driven and demanding environment with strong attention to detail.
• Effective organizational skills, ability to manage time and prioritize tasks appropriately.
• Successfully handle confidential information and use appropriate discretion.

Torstar Group of Companies is committed to providing an inclusive and barrier free recruitment process ensuring equal access to employment opportunities for candidates, including persons with disabilities. In compliance with Accessibility for Ontarians with Disabilities Act and Ontario Human Rights Code we will endeavour to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify the hiring manager upon scheduling your interview of your requirements.