Torn Banner studios recently launched Chivalry 2, the sequel to our multi-million copy selling original. We are a small independent video game studio of around 50 developers in Toronto and we love creating innovative new experiences that focus on challenge and fun.

As the IT owner you will be responsible for a wide range of tasks and should expect a variety of issues and challenges to tackle across various areas of the company’s daily operating needs and long-term initiatives. The role requires excellent communication and self-management skills as you will be collaborating closely with team members from other departments as well as external stakeholders.

The ideal candidate would have a keen interest in managing the IT needs of the day-to-day life of a video game company and its employees. We are looking for someone with a natural, professional demeanor, outstanding interpersonal skills, and the ability to be proactive and positive in a fast-paced environment.

Roles and Responsibilities

• Responsible for setting up new hires, including, but not limited to: Equipment setup, configuration, preparation, shipping
• Responsible for the budget to cover PC refreshes, hardware replacements, software licensing (when applicable) and interacting with external vendors
• Responsible for the deployment, maintenance and update assessment of the studio’s networking hardware and configuration, network servers and virtualization needs
• Responsible for implementing and maintaining appropriate strategies for backup and data protection, disaster recovery as well as failover procedures
• Incident Management – Responding, tracking, resolving, and performing root cause analysis to prevent reoccurring issues on IT tickets and deliver world-class customer service
• Identify challenges/opportunities and develop technical solutions through automation, scripting and engineering best practices
• Lead additional technology initiatives to improve performance, reliability and security for the Studio
• Develop positive relationships with the team

Requirements

• Bachelor’s degree or professional training/certifications related to areas of responsibilities or equivalent work experience
• 3-5 years of experience in network support, system administration or user support, preferably in a gaming studio
• Experience with: Deploying, updating, optimizing, and troubleshooting Windows workstations and laptops in a corporate environment
• Working knowledge of virtualization, VMWare or equivalent
• Strong knowledge of systems and networking software, hardware, and networking protocols
• Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols
• Familiarity and experience with scripting languages: PowerShell, Bash, Python, JavaScript, etc…
• Familiarity with standard helpdesk ticketing tools / ITIL practices (ServiceNow)
• Ability to coordinate and communicate at all levels within the organization

Bonus

• System administration and IT certifications in Microsoft, Linux or other network related fields
• Experience with studio development applications/tools including, but not limited to: Perforce, Visual Studio, Adobe Creative Cloud, Maya, Houdini, Microsoft XDK, Sony XDK, JIRA
• Tech Savvy – Ability and passion for learning new technology and tools
• Passion for Customer Support – A drive to help the team get what they need to do their jobs the best they can
• Prioritization Skills – The ability to analyze support requests and prioritize them based on impact
• Discipline – The discipline to actively manage help desk tickets and internal IT tasks
• Self-starter, self-motivated, able to work under minimal supervision

Benefits & Perks

• Bonus Structure
• 4.5 weeks Paid vacation
• Relocation assistance
• Flexible schedule
• Weekly happy hour
• Healthcare & benefits