Topcon Healthcare is the eye health brand of Topcon Corporation (https://topconhealthcare.eu)

Topcon Healthcare sees eye health differently. Our vision is to empower providers with smart and efficient technologies for enhanced patient care. Keeping pace with the ever-changing landscape of the healthcare industry, we offer the latest integrated solutions including advanced multimodal imaging, vendor-neutral data management and groundbreaking remote diagnostic technology. By investing in value-driven innovations, Topcon works to enable people to enjoy good health and a high quality of life.

Topcon Europe Medical B.V. is the EMEA headquarters and located in Capelle aan den Ijssel, The Netherlands. Topcon Europe Medical B.V. is responsible for the distribution, sales, service and development of the innovative products to different customers within the region.

Exciting opportunity for a service-minded administrative professional at Topcon Healthcare in Capelle aan den IJssel. Are you ready for the next step and do you want to contribute to an optimal administration and customer satisfaction? Join Topcon, a company that has the ambition to make the world a better place at the intersection of eye healthcare and technology!

As a Service Administrator you are responsible for administrative work that arises from customer service requests. You work closely together in a team to assist/support the department and customers where necessary in the entire process. You ensure that the work performed is invoiced quickly and correctly. In this exciting position, you will contribute to a smooth administration of Topcon’s Service Engineering department.

In this role, you will:

• Provide administrative support to the service department, including managing schedules, preparing reports, and handling correspondence..
• Assisting customers with inquiries, issues, and requests related to services provided by the organization.
• Maintain accurate and up-to-date records of service activities, customer interactions, and service agreements.
• Process service orders, including verifying information, generating invoices, tracking orders, and coordinating with other departments or vendors to fulfill customer requests.
• Manage inventory levels of service parts, equipment, or materials, and coordinate with procurement or warehouse teams to replenish stock as needed.
• Generate invoices, track payments, and resolve billing discrepancies or issues with customers or finance departments.
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In your role, you ensure the administration is in order and quality is guaranteed. You also contribute to improvements of our processes . At Topcon you operate in a dynamic and international playing field.

Candidates without a valid work permit won’t be considered.

An experienced administrative professional with great accurate and pragmatic skills. You are pro-active, structured and able to maintain contacts with different stakeholders at various levels. You are a real teamplayer who takes ownership and is process driven. With your dynamic attitude, you will succeed to continuously improve the administrative support. You have a proven track record in an administrative role and qualifications as:

• A completed secondary vocational education (MBO) in Administration or related field
• At least 3 years relevant experience as an administrator in a service oriented and international environment
• A proactive and customer-oriented attitude
• You are flexible, accurate, stress resistant and good at planning and organizing
• Excellent written and verbal communication in English and preferably Dutch

With a career at Topcon Healthcare, you have exciting new possibilities as we are improving human eye health through innovations in examination, diagnosis, and treatment. Especially today, due to rapid population growth, aging and mobile devise use, we see increased cases in eye conditions. As part of our team, you can contribute to continuously improving and accelerating (remote) diagnosis solutions.

What we offer you:

• employee premium free Pension
• market based salary
• 13th month paid in December
• 8% holiday allowance
• 28 holidays per annum
• Great opportunities for development in an excellent working environment

Join Topcon

Are you ready for a new challenge and do you recognize yourself in the above profile? We invite you to apply for this position and send your CV with motivation.

Important

This role is based in Capelle aan den IJssel, Netherlands, candidates who need a Visa/work permit will not be considered.