Exciting new position for an experienced service process specialist for the EMEA region at Topcon in Capelle aan de IJssel. Is your ambition to optimize and execute a service business model to reach high customer satisfaction? Join Topcon, a company that has the ambition to make the world a better place at the intersection of eye healthcare and technology!

Who we are?

Topcon Healthcare is the eye health brand of Topcon Corporation (https://topconhealthcare.eu)

Topcon Healthcare sees eye health differently. Our vision is to empower providers with smart and efficient technologies for enhanced patient care. Keeping pace with the ever-changing landscape of the healthcare industry, we offer the latest integrated solutions including advanced multimodal imaging, vendor-neutral data management and ground-breaking remote diagnostic technology. By investing in value-driven innovations, Topcon works to enable people to enjoy good health and a high quality of life.

Topcon Europe Medical B.V. is the EMEA headquarters and located in Capelle aan den Ijssel, The Netherlands. Topcon Europe Medical B.V. is responsible for the distribution, sales, service and development of the innovative products to different customers within the region.

Job overview

Topcon Healthcare is an international well-known player of medical equipment and technology in the eye health market. By investing in value-driven innovations, Topcon works to enable people to enjoy good health and a high quality of life. We know we can do more and that’s why we need you to help us.

In particular the purpose of the job will be to assist the Senior Director of Business Process Optimization to develop, standardize and execute the processes to strengthen the Service Business Model. This position requires a startup, further implementation and closely alignment with the service entities across EMEA. And of course, a good understanding of service processes as a business model in an international environment.

You work closely with all stakeholders with the aim of making their teams operate more efficiently by optimizing and standardizing processes. You are aware of what is going on within the different teams. This allows you to identify bottlenecks, adjust the processes where necessary and to raise the quality of processes and work to a higher level.

We are looking for a person who has the following responsibilities and is capable to:

• To make profit structure of after-service business with situation analysis, improvement proposal, action plans and budget planning
• Analysis of functional profit-and-loss statement of customer service
• Data output of service business performance from IT system (SAP by design and ServiceMax)
• Data cleaning and data analysis of service business performance
• To make proposal of the requirements of serviceability specifications (Hardware and software) for better service business model
• Other activities based on the instructions from the project

About you!

A specialist with great analytical skills and with vision on service business model in a changing environment. As this is a new position you need to be a self-starter and take ownership. You are proactive and able to maintain contacts with different stakeholders at various levels. You have the ability to set standards and goals and drive continuous improvement. You have a proven track record in a similar role and qualifications as:

• 5-10 years of experience in Customer Service in international company
• Excellent knowledge with profit-center activities for service business
• Proven experience of service business planning and development
• Strong analytical ability and proven track-record in data driven decision making
• Basic accounting knowledge related to revenue, COGS (Cost of goods sold), gross/operational profit, and SGA (Selling, general and administrative expenses).
• Project management support as PMO (Project management office)
• Experience in project management and SAP and Service Max is desirable
• Ability to communicate effectively, both oral and written at all levels in English
• Accurate, detail oriented and able to see the big picture
• Team player, emphatic and adaptability to new ideas or changes

What do we offer?

At Topcon we invest in you. We offer you an interesting, international work environment and varied position at a top player in the market. For this position we offer you a reward that, depending on knowledge and experience, can certainly be called excellent. In addition, we offer you an employment package, such as:

• Full employer paid pension contribution
• 13th month salary
• 28 vacation days
• Company car

With a career at Topcon Healthcare, you have exciting new possibilities as we are improving human eye health through innovations in examination, diagnosis, and treatment. Especially today, due to rapid population growth, aging and mobile devise use, we see increased cases in eye conditions. As part of our team, you can contribute to continuously improving and accelerating (remote) diagnosis solutions.

Join Topcon

Are you ready for a new challenge and do you recognize yourself in the above profile? We invite you to apply for this position and send your CV with motivation.

For further information, please contact our corporate recruiter Martin Dusée by phone +31(0)6 41 47 12 72