Established in 2017 and headquartered in Manassas, Virginia, Toomey Technologies is a SBA Certified HubZone and Woman Owned Small Business that designs and delivers innovative, cost-effective solutions for our government customers. 

Immediate opening for Help Desk Analyst with VTC experience to join a highly motivated team at Fort Meade, MD.  In this role, the candidate will be supporting the Fleet Cyber Command/US Tenth Fleet Systems Integration Division (FCC/C10F N64). U.S. Fleet Cyber Command reports directly to the Chief of Naval Operations as an Echelon ll command and is responsible for Navy information network operations, offensive and defensive cyberspace operations, space operations and signals intelligence.  U.S. Fleet Cyber Command serves as the Navy component command to U.S. Cyber Command, the Navy space component to U.S. Strategic Command, and the Navy’s Service Cryptologic Component Commander under the National Security Agency/Central Security Service.

Responsibilities: 

• Provide Help Desk support for NMCI NIPR/SIPR Desktops and Laptops, NSAnet TS/SCI Desktops and Laptops for approximately 350 Users via the Navy/Marine Corps Intranet Program and Groundbreaker Program respectively.
• Provide Video Teleconference/Multi-Media resources on NIPR, SIPR and TS/SCI networks.
• Provide the technical, managerial, and administrative support necessary to ensure the effectiveness and integrity of the project and assigned staff.
• Support to include printer maintenance, data transfer agent functions, routine cable maintenance, equipment inventory.
• Triage end user trouble tickets, assist with fault isolation and provide a remedy or direct users to the appropriate department/office for action
• Create user accounts on any of three networks, NIPRNET  SIPRNET,  and  facilitate password resets as required
• Provide day-to-day end user support with Microsoft Office software to include Word, Excel and PowerPoint
• Provide day-to-day support in the scheduling and running of Video Teleconferencing (VTC) sessions for command customers
• Provide NMCI Assistant Contract Technical Representative (ACTR) Support.

• Active TS/SCI CI w/ Poly 
• Minimum of five (5) years of operational experiences in the Information Technology (IT) field, and Intelligence Community (IC) support.
• Active DoDD-8570 Tier ll compliant (Security+CE, CCNA-Security, CySA+, GICSP, GSEC, SSCP) certification.
• Active Microsoft Operating System Certification (e.g. Windows 10) OR one (1) AV / VTC certification HIGHLY DESIRED
• Strong PowerPoint skills to support presentation requirements of General Officer.
• Strong Microsoft Office skills (Word, Excel, PowerPoint).
• 5+ years experience:  
  • government customer support.
  • a position that required ensuring positive customer relationships.
  • independence in problem solving and analytical skills.
  • time management, accountability and relationship skills.
  • ability to multitask and effectively manage multiple priorities.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.