TONIC DNA is a full-service animation production house with high-quality creative content. With over 35 years' experience in animation, the studio is at the cutting edge of digital technologies and offers a full range of services related to the production of commercials, animated series, short and feature films, as well as digital and interactive branded content solutions, for customers worldwide.

You'll provide technological support to all the company's users. You'll work with a wide range of the best technologies available - and have the opportunity to test, configure and deploy them in an environment that continually challenges you and asks you to learn new things. The pace is fast, and we're obsessed with leaving no stone unturned when it comes to solving a problem. We believe in healthy debate, creative and collaborative problem solving and active knowledge sharing. You'll need strong technical skills and a passion for technology, but initiative, analytical thinking and drive are just as important to succeed in this role.

You'll be the front line of the IT department. You'll have to process support request tickets and get more information from users, in order to make a more informed diagnosis.  In addition, you'll prepare hardware and computer configuration for new employees, following checklists and making sure nothing is missing. You provide observations and solutions to common problems.

Here are some of your responsibilities: 

• Process requests for technical support assistance from company employees and subcontractors, resolve problems and follow up appropriately;
• Build, configure and upgrade workstations and laptops;
• Install physical and logical computer components;
• Support the network administrator by providing helpdesk support to users;
• Install and configure peripherals;
• Customize environment as required;
• Automate routine functions;
• Diagnose and troubleshoot systems;
• Keep workstations up to date with software and physical components;
• Take charge of certain projects proposed by the IT team;
• Process documentation;

• Desired experience: 1 year or more in technical assistance. We are graduates who demonstrate curiosity and motivation.

• Support experience on Windows 10 and 11

• Previous Microsoft 365 support experience

• Demonstrated track record of excellent customer service

• Passionate about technology

• Self-motivated, autonomous and eager to grow within our organization

• Spoken and written languages: French and English - some of our Artists speak English only - especially on our larger projects. It is necessary to be relatively comfortable having a conversation with them about a technical problem.

What we offer: 

• Permanent position
• Drug, dental, vision, life insurance, etc.
• Telemedicine program
• Training opportunities
• The opportunity to work in the comfort of your own home three times a week

Personal information:

In accordance with the Quebec law on personal information, by sending your application, you implicitly consent, in a free and informed manner, to Tonic DNA using the information requested solely to evaluate your profile in relation to the position sought or to offer you a position within the next two years that may correspond to your skills.

All coordinators and decision-makers in the hiring process will have access to this information. It will be collected and stored by our external suppliers and in a company candidate database for a period of two years, in accordance with the required security standards. 

You may request the destruction of your information at any time.