About TOMRA Food:
TOMRA Food is a multi-national organization and a leading provider of sensor based sorting and processing technology for the fresh and processed food industries. Developing state-of-the-art technologies, optimizing customers' production flow, and helping to deliver consistent high quality output have been our strengths for more than 30 years in the food industry. Our US Food division is based in Sacramento, CA. and we are always seeking talented and passionate individuals to join our organization.
At TOMRA, we want people to innovate, exhibit passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We thrive off passion that always focuses and commits to meeting success. We demand a responsible and safe mindset that takes care of our customers, products and fellow employees.
 

The Field Service Engineer (FSE) is responsible for providing high-quality service to ensure better machine performance and a great customer experience. Our Field Service Engineers are proactive, think critically, take initiative, and are accountable for ensuring that our solutions are delivered, installed, and maintained on an ongoing basis.

Field service Engineers have skills in machine operations, mechanical, electrical, computer and operation, and electrical assembly and installation. They are responsible for meeting customer supply demands to ensure all aspects of system quality are met from start to finish, from installation to preventative maintenance, ensuring our customers receive optimum results from machinery.

The Field Service Engineer works collaboratively with colleagues and customers, ensuring and promoting health and safety for all while upholding our global brand of quality and excellence.

Operations

• Ensure that machines are working according to customer expectations.
• React to machine problems in the field within an appropriate time frame and ensure prompt resolution. When an easy solution is not possible, make sure the customer is well informed about the plan and potential costs.
• Solves mechanical or operational efficiency problems.
• Troubleshoot machine and/or performance issues until resolved.
• Perform preventative maintenance to include pre- and post-season machine maintenance and work to improve the continuous performance of the machines.
• Complete disassembly and installation of mechanical components such as shafts, bearings, belts, motors.
• Maintain close relationship with sales leadership by providing updates to customers and advising on potential sales opportunities or customer concerns for follow-up action(s).
• Actively contributes to continuous improvement activities.
• Assist with the training and development of new Field Service Engineers as requested.

Customer service

• Address or escalate customer complaints; ensure these are investigated or resolved, where possible, in a timely, clear and professional manner.
• Work proactively with customers and internal stakeholders to successfully complete projects (eg, testing, retrofits, retrofits, or R&D site upgrades).
• Conduct customer training, as required.

Health and security

• Ensure that all tasks are carried out in a manner that minimizes potential harm to yourself and others.
• Become actively familiar with any applicable plans, procedures, policies, processes, and/or legal requirements in connection with the position.
• Take personal responsibility for meeting and adhering to all health and safety rules, requirements and obligations.

• Bachelor's degree in Mechanical, Electrical, or Electronic Engineering (technical or higher).
• 0-2 years of experience.
• Must have class B driver's license.
• Able to see electromechanical topics.
• SEC A or B electrical installer license, not exclusive but desirable.
• English at least at an intermediate level to have a communicative conversation.
• Ability to interpret manuals, electrical, electronic and other diagrams.
• Orientation towards the external client, good problem-solving capacity, analytical skills and ability to work under pressure, good communication skills.
• Availability to relocate and travel frequently.

• Ability to bend, kneel, and stand frequently, and work in confined spaces.
• Capacity to work under pressure.
• Ability to lift up to 20 kilos, on a regular basis.
• Ability to distinguish between the full range of colors in the color spectrum
• Ability to work in food processing plants, farms, cold storage facilities, and outdoors in high or low temperatures.
• Willingness and ability to work overtime, as requested.
• Must be able to drive without restrictions and possess a valid driver's license.
• Not have significant food allergies that impede the ability to work around or near food, nuts, fruits, and vegetables.
• Ability and willingness to travel extensively and must be able to obtain a valid passport to travel

Benefits: 

You will have long-term career opportunities, with a globally renowned company and the following:

• Complementary Health Insurance 
• Life Insurance 
• Parental Leave (up to 8 weeks according to internal policy) 
• Employee Assistance Program (EAP) 
• Referral and Jubilee bonus  
• National Holidays and Christmas Bonus 
• Flexible Working Arrangements 
• Professional Training and Development 
• Global Career Opportunities with strong record for internal promotions