TOMRA Food is a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximize food safety and minimize food loss by making sure Every Resource Counts™, has been our strength for over 50 years.

At TOMRA, we want people to innovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.

Join the resource revolution!

As the Business Systems & Process Specialist, you have the overall responsibility for enablement and process improvements of the CRM. Ensure that teams have the necessary resources, training, and support to perform effectively and meet organizational goals.

Key responsibilities: 

• Collaborate with cross-functional teams to gather requirements and implement technology solutions and continuous improvement 
• Develop and deliver training programs for staff on CRM Dynamics 365 and other systems best practices and system usage.  Continue to coach and support employees. 
• Lead Systems adaptations such as Dynamics 365 and other systems and drive enhancements in the APAC region 
• Expert and analyst across multiple systems (such as IFS, MS Teams telephony, BI tools etc.)  
• Drive, Design and implement optimised business process to enhance operational efficiency 
• Engage APAC employees with social learning, service sales offerings and content to drive additional sales. 
• Analyse sales trends, including spare parts, and recommend future service sales products and target markets. 

About you:

• Communication: Demonstrated ability to communicate verbally and in written form, present, and influence credibly and effectively at all levels of the organization, including executive and C-level
• Organizational and Time Management: Tight organizational and time management skills
• Initiative: High level of initiative, the ability to lead, and work well in a team environment, plan, and carry out responsibilities with minimal direction
• Resilience: Proven ability to handle stressful situations and deadline pressures effectively
• Proven ability to handle stressful situations and deadline pressures well
• Proven experience in CRM implementation and training, preferably with Dynamics 365
• Technical skills in power BI, data cleaning, data transformation and visualization 
• Strong analytical skills & attention to detail with the ability to interpret data and make strategic recommendations
• Excellent communication and coaching /developing skills
• Experience in service operations, sales analysis, or process improvement is a plus
• Bachelor’s degree in business, Management, Data Science, Business Analytics, or a related field 

Travel:

• Ability and willingness to travel extensively up to 60% of the time
• Must be able to drive without restrictions and possess a valid Driver’s License 
• Must be able to obtain a valid passport for travel 

Why work for us: 

• Birthday leave - have a day off on us!
• Onsite car parking
• We love innovation, so we offer a collaborative environment where idea sharing and thinking outside the box is encouraged
• Global career opportunities with a strong record for promoting internally
• Professional training and development: We are passionate about people and seeing them succeed. 
• We care for the planet and want to make a difference for the future
• Superannuation employer contribution paid on top of base salary

At TOMRA we proudly recognise cultural diversity, inclusiveness of thought and individuals to create a great working environment for our employees. So, even if you don’t think you tick all the boxes and the requirements, but you have what it takes, we would still like to hear from you.