TOMRA Food is a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximize food safety and minimize food loss by making sure Every Resource Counts™, has been our strength for over 50 years. 

At TOMRA, we want people to innovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.  

At TOMRA Food we are committed to our brand and as we continue to invest globally, we are looking for passionate and driven Customer Service Coordinator to join our team. Your work will be purposeful, and you will play an important role in helping the business achieve some exciting goals. 

The purpose of this position is to develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests are handle appropriately and in a timely manner. The Customer Service Coordinator is expected to be team-oriented and possess strong telephone, computer and problem- solving skills. Responsibilities include handling all customer service and parts requests that are received through both telephone and email.  

This position is a temporary contract position that will last 3-6 months. If this is okay with you, please apply. 

Primary Job Functions 

• Assign and dispatch resources for emergency equipment failures, preventative maintenance, and new installations.
• Communicate repair schedules and updates with customers, service engineers, and internal stakeholders.
• Support field service personnel by providing necessary materials, documentation, and instructions.
• Develop strong relationships with team members, understanding their skills and experience, and assist in their training and development with area supervisors.
• Regularly engage with customers, addressing service requests, spare parts orders, technical questions, and invoice disputes, providing updates throughout the process.
• Collaborate with Supply Chain, Technical Support, Commercial Services, Shipping, and Finance teams to ensure optimal customer experience.
• Take ownership of customer cases, following up with colleagues to resolve issues or inquiries satisfactorily.
• Validate work details post-service, identifying and resolving time reporting inconsistencies before invoicing.
• Monitor and expedite backordered spare parts to ensure timely delivery of customer orders.

Required Skills/Abilities

• Excellent communication skills and the ability to deal effectively with customers in the English language are necessary.   
• Superior customer service skills.    
• Leadership skills with the ability to influence by persuasion.    
• Excellent problem solving and planning skills.    
• Ability to motivate others and to assign/delegate tasks.    
• Attentive to detail, accurate, and well organized.    
• Ability to handle multiple, different, and concurrent issues.    
• Ability to ensure fair and equal treatment of all service engineers.    
• Experience with database ERP systems and Microsoft Office applications.  
• Positive attitude in a team environment.  
• Spanish and other languages are a plus.  

Education

• Bachelor’s or Associate‘s degree preferred, equivalent experience will be considered; 1-3 years of experience in customer service 

Work Environment

• Ability to work in an open office environment as well as industrial customer worksites. 
• 3 days in the office, 2 days from home (Hybrid). First few weeks you will be training full week in the office. 

Experience

• Two years of previous service coordination experience required, preferably in seasonal production type industry.     
• Good working knowledge of Microsoft Office applications, including Word, Excel, and Outlook.    
• Familiarity with travel procedures, geographical locations, customer service practices.   
• Working knowledge of IFS, Dynamics 365, and Microsoft Teams preferred 
• Knowledge of customer readiness and satisfaction.  

Why work for us:

You will have long-term career opportunities, with a globally renowned company and the following:

• Strong benefits offering with medical, dental and vision plan options that cover premiums at 100% for employees
• Be part of a renowned Silver Level 2023 Cigna Healthy Workforce Winning organization
• Healthy PTO policy with 31 days annually (sick, vacation, holiday) which increases with each year of seniority
• Be part of a mission to transform how we all obtain, use and reuse the planet’s resources to enable a world without waste
• Inclusive company culture that values diversity, well-being and strong camaraderie among our teammates
• Global career opportunities with a strong record for promoting internally
• Professional training and development: We are passionate about people and seeing them succeed
• We love innovation, a collaborative environment where idea sharing and thinking outside the box is encouraged

TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process.

For U.S. applicants, in accordance with applicable disclosure requirements, the anticipated base pay range for this position is $20-22.

Please no agency support at this time.