About TOMRA Food:

TOMRA Food is a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximize food safety and minimize food loss by making sure Every Resource Counts™, has been our strength for over 50 years.

At TOMRA, we want people to innovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.

Join the resource revolution!

Our US Food division is based in Sacramento, CA. and we are always looking for passionate individuals to join our organization. For this position we are specifically looking for an experienced Field Service Engineer in the Boise, Idaho region.

As a Field Service Engineer, you'll be part of a global service team and will report to the Field Service Supervisor. With "Safety first" mindset throughout the daily work both at company and our customer sites.

You Will:

• Provide excellent customer service skills with external and internal customers, travel as needed.
• Respond to and resolves inquiries from internal team members regarding technical issues on a variety of portfolio issues.
• Ensures that continuous documentation is available for Technical Service Engineers and Trainers to support North America activities.
• Interface with EMEA Product Experts and Engineering to help launch new products and provide superior customer service for new products.
• Ensures that solutions are both technically and commercially correct in order to meet the customer’s needs and TOMRA’s profitability.
• Work on intelligent and pioneering technologies
• Be a TOMRA ambassador
• Be trained and equipped with the necessary knowledge and tool.

Qualifications:

• A Bachelor's degree in electrical, electronic, mechanical, mechatronics, sustainable manufacturing, or industrial engineering is preferred.
• Excellent customer service skills with external and internal customers.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• You are intrigued with solving practical problems and dealing with a variety of concrete variables in situations where only limited standardization exists.
• You have a knack for technical problem-solving, troubleshooting, and follow-up skills.
• You love to relate to customers, their views, and issues, locally and in other countries and cultures.

Physical Abilities & Requirements:

• Job requires frequent bending, kneeling, and standing
• Lifting of up to 80 lbs.
• Working in confined spaces.
• Ability to drive for long distances
• Ability to distinguish between the full range of colors in the color spectrum

Our Benefits:

• Training and updates on the TOMRA systems.
• Strong benefits offering with medical, dental and vision plan premiums covered at 100% for employees.
• Healthy PTO policy with 26 days annually (sick, vacation, holiday) which increases with each year of seniority.
• Be part of a mission to transform how we all obtain, use, and reuse the planet's resources to ensure a world without waste.
• Inclusive company culture that values diversity, well-being, and camaraderie among our teammates.
• Global career opportunities with a record for promoting internally.
• Professional development: We are passionate about people and seeing them succeed.
• We love innovation, a collaborative environment where idea sharing and thinking outside the box is encouraged.

TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process.

All your information will be kept confidential according to EEO guidelines.