IT Solutions Engineer (Intermediate level)

  • Full-time

Company Description

About us

TOMRA was founded in 1972, based on the design, manufacturing and sale of reverse vending machines (RVMs) for automated collection of used beverage containers. Today TOMRA provides technology-led solutions for transforming how society and industries obtain, use and reuse the planet’s resources to enable a world without waste.

The company’s collection and sorting technology supports the transition to a circular economy, optimizes resource recovery and minimizes waste in the food, recycling, and mining industries. TOMRA turns complex challenges into valuable solutions and enables companies to transform into more profitable, sustainable businesses.

TOMRA has approximately 100,000 installations in over 80 markets worldwide and had total revenues of ~12,2 billion NOK in 2022. The Group employs ~5000 globally and is publicly listed on the Oslo Stock Exchange. The company headquarters are in Asker, Norway.

TOMRA Food is a multi-national organization and a leading provider of sensor based sorting and processing technology for the fresh and processed food industries. Developing state-of-the-art technologies, optimizing customers' production flow, and helping to deliver consistent high quality output have been our strengths for more than 30 years in the food industry.

Our US TOMRA Food division is based in Sacramento, CA. and we are always seeking talented and passionate individuals to join our organization.

This job is an opportunity to both work with IT in our Global IT team, and to take part in the Resource Revolution.

Job Description

As an IT Solutions Engineer you will work in the global IT Infrastructure and Support Team focusing on group wide IT solutions and user support. Within a global team you research new client solutions and design the architecture in collaboration with IT Systems Engineers. You conduct lab test, deploy pilot implementations and provide third level support for regional IT Support staff. You significantly contribute to meet IT support targets incl. efficient and effective incident and request handling.

You are part of the “severe incident response team” which is activated in case of situations affecting large parts of the organization.

You provide third level IT support and escalate to other Teams (e.g. IT Security, Enterprise Application Solutions).

Strategy and Planning

  • In consultation with Support Engineers, analyze business needs to help design appropriate technology solutions
  • In consultation with Support Analysts evaluate documented solutions and analyze opportunities to prevent recurring issues
  • Alert Support Management of emerging trends in incidents

Support Solutions

  • Research, selection and implementation of client targeted systems
  • Own client targeted solutions
  • Ensure a secure and robust client OS deployment process
  • Prepare pre-packaged software, allowing for rapid and secure deployment by regional IT Support
  • Continuously improve support offerings
  • Work with the Service Catalogue owner on new and revised offers
  • Provide best-practices for local Support staff on installation, troubleshooting and fixing of IT equipment

User Support

  •  Act as an escalation point for difficult requests, providing L2 and L3 Helpdesk support
  • Assure smooth and secure IT on-boarding and off-boarding processes for users

IT Service Management

  • Handle IT requests and incident reports, prioritize and delegate common problems
  • Guide and train regional support staff
  • Provide and own IT support procedures/documentation
  • Improve support offerings by eliminating common problems
  • Analyze issues and detect underlying problems
  • Work on problem resolution including the involvement of external partners
  • Review global tickets and collaborate with the regional IT organization to resolve them in a timely manner

Asset Management

  • Assure efficient and effective assets management
  • Provide expert support to manage IT equipment


To be considered as a candidate, we want you to submit a cover letter describing your motivation for this particular role with us, together with your CV. Deadline for submitting these are 11th June 2023.

To succeed and thrive in this role, we believe these are your qualifications:

  • Superior knowledge in Windows and Office 365
  • Strong IT user support experience
  • Good experience with communication and collaboration systems (Outlook, Teams, O365)
  • Good network technology and security knowledge (WAN, LAN, WLAN)
  • Basic Windows Server (2019/2016) or Linux administration knowledge
  • University degree in Computer Science (M.Sc.) or at least 5 years of experience in similar positions
  • Fluent in English
  • Superior communication and social skills

Additional Information

Why work for TOMRA:

You will have long-term career opportunities, with a globally renowned company and the following:

  • Strong benefits offering with medical, dental and vision plan premiums covered at 100% for employees
  • Healthy PTO policy with 26 days annually (sick, vacation, holiday) which increases with each year of seniority
  • For U.S. applicants, in accordance with applicable disclosure requirements, the anticipated base pay range for this position is $72,000 to $89,000

  • Be part of a mission to transform how we all obtain, use and reuse the planet’s resources to enable a world without waste
  • Inclusive company culture that values diversity, well-being and strong camaraderie among our teammates
  • Global career opportunities with a strong record for promoting internally
  • Professional training and development: We are passionate about people and seeing them succeed
  • We love innovation, a collaborative environment where idea sharing and thinking outside the box is encouraged

TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process.

All your information will be kept confidential according to EEO guidelines.

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