• FULL TIME
• Fully remote 
• Europe (Germany, Slovakia, Poland, France, Italy, Spain)

Today, we are not utilizing resources in a sustainable way. In fact, the world is only 9% circular, meaning much of the Earth’s precious resources are only used once, leaving huge untapped potential for more sustainable resource management. TOMRA provides cutting-edge solutions for optimal resource productivity within the recycling, mining and food industries and is therefore uniquely positioned to shape the Circular Economy, creating demand for this way of thinking in the world. At TOMRA we want to be a thought leader, encouraging a more sustainable way of thinking and inspiring active change around the world.

You will be responsible for supporting our internal digital product - TOMRA INSIGHT.

TOMRA INSIGHT is a web-based solution that was created specifically for our customers to access information about their machines and better manage their data.

Please see here for more information - click here

Job description

• Remote service and telephone service for customers and Field Service Engineers;
• General technical support;
• Point of contact for service related issues in INSIGHT and remote access portal (manage customer accounts, requests, problems,….);
• Deployment and managing remote sites and clients including account access;
• Documentation of all remote jobs also for subsequent billing;
• Ownership for support cases and organize or monitor the resolution (focus on TOMRA INSIGHT);
• Support in technical issue concerning the dispatching for the Recycling-Service-Team;
• Clarification of offers (technical part), needed spare parts and needed time on site;
• Cooperation and escalation to the Product Experts or R&D;
• Building up reports out of INSIGHT and share / discuss those with customers;
• Be the speaking partner for the Service team worldwide when it comes to INSIGHT and remote access solutions.

• 3-5 years “hands-on” experience in technical support role;
• Excellent customer service skills with external and internal customers;
• Ability to write reports, business correspondence, and procedure manuals;
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists;
• Strong communication skills with the ability to present complex technical information and topics in a user-friendly way;
• Fluent in English, German and other languages are a plus;
• You are based in one of these countries: Germany, Slovakia, Poland, France, Italy, Spain;
• Willingness to travel (up to 10%);
• Basic understanding of cloud-based solutions;
• Experience in electronic system troubleshooting a plus;
• Knowledge of computer hardware and configurations;
• Basic knowledge of MS Office products: Word, Excel and PPT;
• Ability to read schematics.

We offer

• Full time position in an international, growing environment;
• Working with colleagues across the world;
• Flexible working hours;
• Competitive salary package: salary in line with the market;
• Norwegian corporate culture: no hierarchical thinking, transparent communication culture;
• Professional and personal development: learning on the job, specialized course, conferences etc.;
• Coaching programs opportunities: Individual Development Programs.

Are you interested?

Please send your...

• CV (in English);
• Motivation letter in English (in short: why you are a good fit for this position);
• Certificates from university/internships/references/trainings/etc.;

Contact: Sabine Petolowski