Why TOMRA?

TOMRA is a world leader in optical and electronic sorting equipment. TOMRA is a dynamic company with an outstanding product portfolio and an excellent level of customer satisfaction.

Why is it worthwhile to start and stay at TOMRA? Quite simply, we are a steadily growing international company that has retained its family atmosphere. Our corporate culture is Norwegian, which means there is no hierarchical thinking. If you are interested in titles and hierarchy, you are at the wrong place here. We see a bright future in economic terms. Aside from that, it´s very satisfying to know that our technology is helping to make the world cleaner.

Today, we are not utilizing resources in a sustainable way. In fact, the world is only 9% circular, meaning much of the earth’s precious resources are only used once, leaving huge untapped potential for more sustainable resource management. At TOMRA, we put significant emphasis on maximizing resource value and utilization, contributing to the concept of the circular economy: an economic system designed to keep products, components, and materials at their highest value throughout their life cycles creating a closed loop.

OUR ROLE

TOMRA’s sensor-based solutions play a key role in optimizing resource productivity, particularly in the fields of waste management and recycling, where sensor-based technology can be used to increase precision and streamline processes.

To achieve the ambitious aim of a circular economy, it is necessary to employ state-of-the-art approaches that push boundaries. TOMRA’s reverse vending and waste sorting solutions help to achieve this by recovering materials and providing valuable insight into the composition of these materials.

The result is a greater understanding of where efficiencies can be improved to minimize costs and waste, utilizing resources within a closed loop and further mitigating the impact of CO2 and other emissions and inefficiencies.

THE ROLE

As an IT Solutions Engineer you will work in the global IT Infrastructure and Support team focusing on group wide IT solutions and user support. Within a global team you research new client solutions and design the architecture in collaboration with IT Systems Engineers in the infrastructure team. You conduct lab tests, deploy pilot implementations, and provide third level support for regional IT Support and IT Infrastructure staff. You significantly contribute to achieving IT support targets incl. efficient and effective incident and request handling. 

You are part of the “severe incident response team” which is activated in case of situations affecting large parts of the organization. 

You provide third level IT support and escalate to other teams (e.g., IT Security, Enterprise Application Services).

RESPONSIBILITIES

Strategy and Planning 

• In consultation with Support Engineers, analyze business needs to help design appropriate technology solutions 

• In consultation with Support Analysts evaluate documented solutions and analyze opportunities to prevent recurring issues 

• Alert IT Support management of emerging trends in incidents 

Support Solutions 

• Research, selection, implementation and L3 support of client targeted systems 

• Own client/user targeted solutions such as collaboration and conferencing equipment 

• Ensure a secure and robust client OS deployment process 

• Prepare pre-packaged software, allowing for rapid and secure deployment by regional IT Support 

• Continuously improve support offerings 

• Work with the Service Catalog owner on new and revised offers 

• Provide best-practices for local Support staff on installation, troubleshooting and fixing of IT equipment 

User Support 

• Act as an escalation point for difficult requests, providing L2 and L3 Helpdesk support 

• Ensure a smooth and secure IT on-boarding and off-boarding processes for users 

IT Service Management 

• Handle IT requests and incident reports, prioritize and delegate common problems 

• Guide and train regional support staff 

• Provide and own IT support procedures/documentation 

• Improve support offerings by eliminating common problems 

• Analyze issues and detect underlying problems 

• Work on problem resolution including the involvement of external partners 

• Review global tickets and collaborate with the regional IT organization to resolve them in a timely manner 

Asset Management 

• Ensure efficient and effective assets management  

• Provide expert support to manage IT equipment 

• University degree in Computer Science (M.Sc.) or at least 5 years of experience in similar positions 

• Experience in using Cloud solutions

• Scripting or programming affinity 

• Superior knowledge of Windows and Office 365 

• Strong customer focus in IT support 

• Good experience with communication and collaboration systems (Outlook, Teams, O365) 

• Good network technology and security knowledge (WAN, LAN, WLAN) 

• Basic Windows Server (2019/2016) or Linux administration knowledge 

• Fluent in English 

• Superior communication and social skills 

Interested?

Please send your motivation letter to the attention of Therese Sanne. Please include:

A CV (in English)
Certificates from university, internships, references, trainings, etc.
Salary expectations
Notice period