About us:
TOMRA Food designs and manufactures sensor-based sorting machines and integrated post-harvest solutions, transforming global food production, to maximize food safety and minimize food loss, by making sure Every Resource Counts. 
 
Today, TOMRA is leading the resource revolution to transform how the planet’s resources are obtained, used and reused to enable a world without waste. TOMRA’s other business divisions comprise of TOMRA Recycling, TOMRA Mining and TOMRA Collection. 

TOMRA has approximately 100,000 installations in over 80 markets worldwide and had total revenues of ~10.9 billion NOK in 2021. The Group employs ~4,600 globally and is publicly listed on the Oslo Stock Exchange. The company headquarters are in Asker, Norway. 
 
TOMRA Food operates centers of excellence, regional offices and manufacturing locations within the United States, Europe, South America, Asia, Africa and Australasia.

About the role:
This role has many facets, but the primary ones are communication and administration. On a daily basis you will communicate with internal team members, ranging from Field Service Engineers to Project Managers, and with customers to ensure they are satisfied with TOMRA and our services. Administration is a large portion of this role, so you will need good computer skills and have a keen eye for detail.

You are the glue between the service team and our customers and will be part of a small team who value teamwork and getting the job done to a high standard.  Some of the key aspects to the role will be:

• Dispatching field service engineers (FSEs) for planned and unplanned maintenance such as assessments, start-ups, training, installation, maintenance and repair services
• Process and submit quote estimates to customers for service work as required.
• Properly forecast and schedule correct number of hours and/or days for FSE’s.  
• Work with our ANZ regional Parts team on the logistics related to the shipping and tracking of parts orders and updating our customers as needed.
• Actively monitor any backlog of parts orders to ensure timely delivery to our customers
• Submitting accurate work orders to the financial system for invoicing
• Managing our TOMRA Care service contracts

Some of the things the team love about this role includes continuous learning – the industry is so fascinating there is always something new to learn. The team and the wider business in the office have a ball working together, whether it’s having a laugh around the lolly jar or having a team lunch, you really feel like a valued team member.

About you:
Above everything we want someone with a can-do attitude who can positively influence outcomes and deliver results.  Other skills we are looking for include:

• Minimum 3 years experience in an administration role
• Ability to resolve complex customer enquiries
• Experience in using Microsoft Office Suite package and Salesforce with Microsoft D365 would be seen as an advantage
• Prior experience in a role scheduling field-based specialist highly regarded, but we are also willing to teach you
• Excellent phone manner and good computer skills
• Ability to learn quickly in house computer systems and procedures.
• High-level of organizational skills and able to work in a fast-paced environment.
• Strong team player willing to do other functions as needed.
• Excellent communication skills both written and verbal.  
• Proven ability to build rapport quickly both internally and externally.  

Why work for us: 
As a valued member of our team, you will enjoy an array of benefits including:

• Birthday leave - enjoy a day off on us to celebrate your special day!
• Onsite car parking
• Join a successful kiwi brand - known for our award-winning products and innovative solutions, we are proud to be COMPAC, BBC, and now TOMRA.
• Professional training and development - we are passionate about our people and invested in your success.
• A commitment to sustainability - we care about the planet and want to make a difference for the future.

We are excited to welcome you to our team and offer you the chance to build a fulfilling career with a company that values innovation, collaboration, and the planet.

At TOMRA Food we are optimistic, bold, human and we like our people and customers to feel empowered.  Join the resource revolution.