TOMRA Food designs and manufactures sensor-based sorting machines and integrated post-harvest solutions for the food industry, using the world's most advanced grading, sorting, peeling and analytical technology. The company's mission is to enable its customers to improve returns, gain operational efficiencies, and ensure a safe food supply via smart, useable technologies.

Our Parts Coordinator will be responsible for ensuring our customer request for service parts are processed on a daily basis. This position will collaborate closely with our Sales and Service teams to ensure our customers are supported during their daily production. This individual will ensure a positive customer experience through proactive communications within our supply chain department.  

Essential Responsibilities  

• Respond to request via phone, email or Teams promptly 

• Open, monitor and manage customer parts request 

• Proactively contact customers to communicate updates regarding their order or quote status 

• Collaborate with the Supply Chain team to ensure speedy resolutions on shipping and procurement of parts  

• Assist customers with parts identification and escalate requests as needed  

• Support as needed with receipt of goods and additional warehouse functions including but not limited to picking, packing and shipping parts  

Qualifications  

• Excellent verbal and written communication skills  

• Ability to multi-task, set priorities, and handle frequent interruptions  

• Proficient in basic computer applications including Microsoft Office Suites 

• Ability to work in a fast-paced customer centric environment  

•  Highly organized and detailed oriented  

• Ability to work independently with minimal direction from others  

• Ability to lift up to 50lbs   

All your information will be kept confidential according to EEO guidelines.