About TOMRA Food:
TOMRA Food is a multi-national organization and a leading provider of sensor based sorting and processing technology for the fresh and processed food industries. Developing state-of-the-art technologies, optimizing customers' production flow, and helping to deliver consistent high quality output have been our strengths for more than 30 years in the food industry. Our US Food division is based in Sacramento, CA. and we are always seeking talented and passionate individuals to join our organization.
At TOMRA, we want people to innovate, exhibit passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We thrive off passion that always focuses and commits to meeting success. We demand a responsible and safe mindset that takes care of our customers, products and fellow employees.
 

Primary Job Functions:

• Organize and coordinate customers visits and product presentations/ demonstrations to help customers discover and understand available service products.
• Maximize customer satisfaction provide valuable customer solutions and win/win scenarios for both customers and TOMRA .
• Proactively engage with customers to assess their business needs and provide them with value-added solutions.
• Track and manage major customer escalations and develop and execute timely resolution plans.  
• Ensure continuous communication with the Commercial Service Manager, Area Field Supervisors, and Area Sales Managers regarding sales activities and customer interactions.
• Promote and execute sales activities in support of achieving strategic departmental goals.
• Generate and pursue prospective service sales opportunities across Southwest territory and aggressively work to covert opportunities into orders.
• Develop sales and marketing tools (in cooperation with the central Marketing team) to promote a proactive sales approach for Service products.
• Continuously develop and refine market understanding to help enable decision making that promotes revenue growth and continually ensures competitive market advantage.
• Ensure strong coordination and continuous improvement of administrative processes and task planning with the Customer Service team to secure full customer satisfaction.

Required Skills/Abilities:

• At least 5 years of experience in a similar business area & scope.
• Strong understanding of business development and customer satisfaction metrics.
• Solid technical knowledge and analytical skills.
• Passionate problem solver that seeks out win/win solutions.
• Experience in product processing plants/facilities (Food & Beverage processing industry experience is desired).
• Ability to influence and negotiate with customer stakeholders from line supervisor to upper management level.
• Ability to establish and maintain effective working relationships and communication with customers, internal and external partners, and management.
• Excellent communication skills in English (other languages, such as Spanish, are considered a plus).
• Ability to clearly explain technical concepts to customers, solicit customer feedback, and provide valuable input for future service product development to internal partners.

Education:

• Bachelor's Degree (Business or Mechanical/Electrical Engineering preferred).

Additional Skills/Abilities:

• Ability to adapt quickly to different environments and be flexible to change/travel.
• Expert communicator and perceptive listener.
• Maintains a positive attitude and mindset and welcomes new challenges.
• Ability to be innovative; Eagerness to learn new technologies and create business procedures.

Work Environment:

• Office environment

• Ability to lift up to 30 lbs.

Supervision

• This is not a supervisory role

Travel:

• Ability to travel 50% of time within the western region of the US and occasional international travel (initially more for training and integration plan purposes).

Driving:

• Ability to drive without restrictions

How to apply:

• Send resume to [email protected]

Physical Requirements

• Ability to sit for long periods of time.