Senior Manager – Employee and Industrial Relations

  • Sydney, Australia
  • Full-time

Company Description

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25 countries, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

Job Description

Location flexible:  Brisbane, Melbourne or Sydney

An exciting opportunity for a Senior Manager – Employee and Industrial Relations to deliver IR/ER expertise across Toll Group Australia.

Located within the central Human Resources – IR/ER team, you will provide industrial, and employee relations leadership experience to provide proactive, strategic and solutions focused advice and support to executives and leaders.

As Senior Manager – Employee and Industrial Relations, you will:

  • Provide strategic, tactical, and operational employee and industrial relations advice for Toll Group.
  • Manage all aspects of industrial disputes, demonstrated through advocacy and negotiation.
  • Provide high-level advisory and support services to senior stakeholders on employee and industrial relations matters including legislative frameworks, policy issues and developments, trends, and emerging issues.
  • Provide detailed Award and Enterprise Agreement Interpretation advice.
  • Manage complex cases from end-to-end, ensuring relevant legislation is considered and decisions are made in a timely manner.


To ensure your success, you will need to possess:

  • Relevant experience at a senior level, providing advice on workplace, industrial and employee relations matters.
  • Experience creating business proposals which address frequently occurring and complex ER, HR and IR issues.
  • Understanding of Fair Work Commission cases and ability to de-escalate cases to reduce number of lodged cases.
  • Excellent communication, interpersonal and stakeholder engagement.
  • Confidence in engaging with leaders across the business to deliver proposals and strategic advice.
  • Tertiary qualifications in Law, Human Resource Management, Industrial/Employee Relations, Employment Law or related discipline from a recognised university are highly desirable.

Additional Information

Be Connected

With a bold vision and innovative drive, join our 16,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. There are countless opportunities to learn and make a real impact in shaping our industry’s future. Grow with diverse challenges amongst a friendly and inclusive global culture. Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great – it’s what makes our possibilities endless.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn than we encourage you to apply anyway. We know that some people hesitate to apply to jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

To find out more about us visit

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.  

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