Customer Solutions Functional Lead - Migrations

  • Bayan Lepas, Malaysia
  • Full-time

Job Description


  • Act as liaison between business application users and the IT department relative to functional requirements and solutions
  • Leads business process analysis or design phase activities of the project with a view to writing or reviewing functional specifications created by the Functional Analyst
  • Leads the migration from legacy Dispatcher sites into current version BlueYonder solution
  • Leads the preparation of appropriate documentation to communicate and validate the information
  • Leads all activities for a BlueYonder WMS/TMS implementation from functional requirements to go-live stabilization
  • Work with various Automation/Sortation system partners to develop customised workflows (E.g. Vendors include Schaeffer and Dematic)
  • Analyse system issues to accommodate business needs using standard, best industry practices / processes
  • Analyse integration issues using WebMethods industry tools
  • Provide Level 2 subject matter expertise to functional users
  • Assist in defect resolution within the BlueYonder application
  • Understands how the BlueYonder solutions within area of focus can be configured and delivered to better facilitate customer business processes, ensuring ability to design, execute, and deliver
  • Provide primary user support and verifies that the system provides the required business functions and maintains data integrity
  • Mentor Functional Analysts within the team
  • Ability to prepare and deliver presentations for user, management, and executive level audiences
  • Develop and maintain knowledge artefacts for client’s applications, including but not limited to:
  • Warehouse, Transportation & Operations Applications: WMS systems, TMS Transportation systems
  • Overall E2E Application SME including back end database and solution architecture
  • Analysis, Design and Build of all BlueYonder application workflows and master data migration scripts to match customer requirements
  • Create training, support, process documents, and test scripts where applicable using tools such as ARIS and HP Quality Centre
  • Development of WMS Jasper Reports and customer specific freight labels using Nice Labels software
  • Independently manage business/IT stakeholders during the implementation
  • Assist the Customer Solutions Delivery Manager with activities as assigned
  • Any other duties as assigned


  • 5 - 10+ years of BlueYonder (or Red Prairie) Dispatcher WMS Platform
  • 2 - 3+ years of most recent BlueYonder (or Red Prairie) WMS/TMS Platform (or equivalent Tier-1 application) implementation (including global template approach) experience.
  • 5 - 10+ years’ experience in application implementation of Supply Chain & Logistics systems environment for large organizations (multi verticals advantageous E.g. Retail, FMCG, Telecoms)
  • 5 - 10+ years’ experience writing functional requirements, process and training documents, as well as test cases and project plans
  • Demonstrated experience in all DC processes (E.g. Receiving, Check-in, Putaway, Order Processing, Picking, Despatch and Inventory Management)
  • Demonstrated experience in configuring End User devices (E.g. RF handhelds and Thermal Label Printers)
  • Expert user in SQL/PL-SQL and Microsoft Office
  • Demonstrated experience integrating to WCS (Warehouse Control System) vendors (E.g. Schaeffer and Dematic)
  • ITIL Certification (advantageous)
  • Outstanding interpersonal skills
  • Exceptional communication skills
  • Flexibility to travel

Qualifications – Education and/or professional

  • Four-year Bachelor of Science degree in Engineering, Computer Science, or a BS/BA in Management Information Systems/Science
  • Non-degreed candidates with an appropriate combination of education and experience may be considered


  • Proactive, self-motivated with the ability to motivate others and a customer-focused service attitude
  • Excellent analytical and problem-solving skills
  • Excellent verbal and written communication skills
  • Excellent presentation skills

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