Team Leader, Freight Forwarding Operations

  • Bayan Lepas, Malaysia
  • Full-time

Job Description

PRIMARY DUTIES & RESPONSIBILITIES

  • Consistently meets customer service standards
  • Troubleshoot and resolve non-routine or complex issues / escalations.
  • Supports and engages team members to deliver team requirements by working together
  • communicating with oversea customers via telephone and email weekly or monthly
  • Prepare daily KPI report and monitor backlog of team members
  • To prepare monthly headcount report
  • Supervise and develop team through learning & development, coaching, feedback & reviews.
  • Ensure all the process in line with Standard Operating Procedure.
  • To train new staff of daily operation requirements for 1 month
  • To manage and schedule workforce during peak period
  • Performs other position related duties as specified by management

Qualifications

QUALIFICATIONS REQUIRED

  • Candidate must possess at least Bachelor’s Degree/Post Graduate Diploma/Professional Degree.
  • At least 3 years of working experience in Freight Forwarding industry
  • Experience in freight operations/import/customs/supply chain would be an advantage.
  • Proven supervisory or team lead experience leading large team.
  • Shared services exposure would be an advantage.
  • Previous International logistics experience would be an advantage.

Additional Information

ESSENTIAL PERSONAL ATTRIBUTES

  • Strong customer focus and with a strong team ethic
  • Sound integrity and discipline
  • Able to work independently and under pressure with minimum supervision
  • Analytical and organized, ability to focus on details and compare data
  • Good motivation, team building and influence skills
  • Must possess excellent time management skills to manage high volume in a fast-paced environment

 

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