Launched in 2016, Toast Ale brews our planet-saving craft beer with surplus fresh bread and all profits go to charities fixing the food system. 

Food production is the biggest contributor to climate change but one-third of all food is wasted. We're here to change that, over a cheeky pint.

Our beers are listed nationwide in Waitrose, Ocado, Co-op and other retailers, and served by many hospitality companies, corporates and events.

We’re a small, friendly team with a big mission. We are a certified BCorp, which means amongst many other commitments, a responsibility to care for our employees is written into our Articles. We were voted 7th in Escape the City’s 202 Top 100 Companies To Escape To.

This role will be responsible for delivering excellent customer service and after-sales support to our key trade customers. This will largely involve in-person visits to pubs, bars, restaurants and other hospitality and retail venues in London and, occasionally in Brighton.

The work includes:

- Planning & scheduling regular visits to key accounts.
- Conducting effective customer visits. This may include staff training/education on our beer (tutored tastings) & environmental mission, delivery of samples, up-selling, review of our brand presence/point of sale materials, content creation for social media and support with stockist customer sampling activity.
- Delivering post-visit customer service e.g. following-up on requests for further POS/training.
- Completing administrative work such as updating CRM records
- Other activity may include identifying new sales opportunities and supporting at events.

This is a unique opportunity to join a fast-growing social enterprise based in London.

Personal qualities and experience

• Well organised and able to self-manage your time effectively.
• A positive attitude and great with people.
• Experience in customer-facing roles in customer services, events or hospitality.
• Experience working in/with bars, pubs, restaurants, bottle shops or events. 
• Experience in a challenger food and drink start-up is a plus, but not essential

Other

• You must be passionate about our mission to end food waste with beer
• You must be eligible to work in the UK

Start Date: ASAP - November 2021
Contract: 6 month fixed-term contract.
Hours: 20 hours per week (negotiable to suit successful candidate). Ideally able to work flexible hours to include occasional evenings and weekends.
Location: Home-based. Largely travelling to customers in London, and occasionally Brighton. 
Compensation: £10.85/hour plus performance-related pay (£5 per successful account visit, £5 per new accounts secured).
Expenses: Travel expenses covered (though we encourage the team to cycle if possible); Food/drink budget to spend with key customers as required.

How to apply: Apply by uploading your CV and a cover note to the role on Smart Recruiters: https://smrtr.io/79ZnW
Deadline to apply: Open until we find the right person.

We are an equal opportunities employer.
All your information will be kept confidential according to GDPR guidelines.