Tithely is a fully remote tech company that puts the Church first, serving over 50,000 churches around the world. We’re on a mission to see the local church have the financial stability and resources needed to build the Kingdom of God, and we work every day to deliver world-class, cost-effective technology tools to make the business of the church just a bit easier.

Priority Specialist

As the Priority Specialist, you will be on the front lines defending Tithely and its customers from fraud. You will use your detective skills to hone in on details that identify when there is a fraudster attempting to defraud Tithely. You will also work to ensure legitimate customers’ Stripe accounts remain in good standing.

Primary Responsibilities of the Role

• Review new accounts for legitimacy and work with our Sales team to identify fraudulent accounts
• Request and Review sensitive materials for authenticity as needed
• Communicate clearly and effectively via email and phone with customers that are needing assistance with maintaining their Stripe account
• Review refund requests for legitimacy and execute when appropriate
• Perform Account Owner changes when self-service options are unavailable
• Work collaboratively with peers and Team Lead to ensure the proper judgements are being made

A Successful Candidate Will: 

• Be an Excellent Researcher by investigating suspicious activity thoroughly to have confidence in making sound judgements
• Communicate Effectively by attentively listening to others and adjusting to fit your audience.
• Collaborate by working cooperatively with others
• Be Action Oriented and step up to handle tough situations.
• Has Interpersonal Savvy therefore, relating openly and comfortably with diverse groups of people.
• Be a Nimble Learner who learns quickly when facing new situations.
• Be Tech Savvy by readily learning and adopting new technologies.
• Manages Ambiguity by being calm and productive even when things are up in the air

Technical Qualifications

Required:

• Experience in a customer facing role

Preferred:

• Experience in fraud prevention in the banking or payments processing space

Office Requirements:

• We are a fully distributed team (100% remote) with travel required 1-2 times per year.
• A stable work environment with designated workspace and access to high-speed internet.
• US-based and legally able to work full time in the US. Sponsorships are not available at this time.

Benefits

Health, dental, and vision coverage for you and your family, life and disability insurance, retirement matching, paid time off, and more. We’re committed to taking great care of the people who make our mission possible