Team Lead Operations - KYC (m/f/x)

  • Full-time
  • Company: C2D Payment Solutions Ltd
  • Job Family: Customer Operations

Company Description

We are Zastrpay

As an innovative, product-focused & leading cash payment provider, we have a mission: We bring cash to the digital world! Thanks to many years of experience in cash transactions, we developed a strong understanding of our customers' needs. We operate offices in St. Julian's, Malta as well as in Vienna, Austria and are duly licensed and regulated by the Malta Financial Services Authority (MFSA) as an e-money institution. We are member of the Prepaid Association of Germany (PVD).

Your Department - Operations

Operations work with almost every other team within Zastrpay, ensuring seamless and efficient processes to deliver a great customer experience and making sure any issues are resolved in a timely manner. 

We are currently looking for someone to develop and manage a team of customer operations analysts ensuring that operational business processes and procedures are adhered to as per guidelines, instructions, and required standards. Within this role, you will support the scoping of new processes and procedures and the respective controls to ensure regulatory compliance, while collaborating with different departments and external stakeholders. Will you be our next Team Lead Operations (m/f/x)?

Job Description

Your Role

Some of the tasks you will be doing: 

  • Supporting the Head of Operations in overseeing the day-to-day operations, ensuring compliance through monitoring of KYC verifications, transaction monitoring and other AML processes.
  • Sharing your experience, while developing, leading and training a team of Operations Analysts.
  • Leading the team performance reviews and report on operational KPIs to drive consistent improvements.
  • Leading the communication with external stakeholder, providing appropriate support to our distributors, business partners and customers.
  • Identifying and implementing operational controls in line with regulatory requirements, then support in the creation and maintenance of necessary procedures for the team.


You will be a good fit if: 

  • You hold a Bachelors Degree in a related field of study as well as professional experience in either Payment Services, Finance or a related fast moving industry.
  • You bring experience in developing and leading operational teams.
  • Excellent Stakeholder Management, as well as strong verbal and written communication skills, characterize you.
  • You have an eye for detail and always make sure to keep yourself organized.
  • You are fluent in English both verbal and written. 

It would be great if you have any of the following:

  • Experience working in a start-up environment.
  • Fluency in German would be considered as an asset but not mandatory. 

Additional Information

What we offer:

  • Start-up Environment. Be part of forming the company culture by getting in at the ground level of this organization.
  • Personal and Professional Growth. We offer you opportunities to develop and grow to unlock your potential.
  • Competitive Package. We care for our employees, offering an indefinite contract, competitive salary, private health and dental insurance, and subsidized parking.
  • On-site childcare. We value all our employees, and we want to support them in the best way. We provide after-school access to our on-site childcare for children over 3 years of age.
  • Sports Incentive. We want you to remain active and will subsidize your membership in the sport of your choice.
  • Events. Sponsored charity and team gatherings, we like to have fun together as a team and reinforce our connections.
  • Supportive Environment. We believe in collaboration and working together as a team, but we also give importance to the uniqueness of each one of us.


Do you think a career at Zastrpay is right for you? Apply now and join our dynamic team.

If you have any questions or comments about this role, our Talent Acquisition team is happy to help you! Feel free to reach out to us on our social media channels.

We look forward to your application!

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