VIP Account Manager - German Speaking

  • Vjal Portomaso, St Julian's, Malta
  • Full-time

Company Description

The Online Marketing department acquires, retains, reactivates, cross-sells and up-sells customers for our digital distribution channels, in all markets where Tipico actively operates.

Job Description

What you will do:

 

  • Monitor and analyse the VIP database daily and take appropriate actions to ensure maximum value through their life cycle
  • Constantly reactivate players with calls, emails, SMS and chat
  • Up-sell potential VIP players by keeping track of their behaviour and ensure they receive targeted offers
  • Communicate with other teams to ensure optimisation of player management
  • Create and oversee marketing and player management strategies for VIPs
  • Collect feedback by talking to VIP players and escalate it to responsible team
  • Welcome potential VIPs to the website after they made their first deposits
  • Answer VIP queries and ensure a fast and for the VIPs satisfactory solution
  • Work closely with the CRM team to ensure proper segmentation of promotional and bonus offers
  • Encourage revenue growth by pro-active platform and product x-sell

Qualifications

What you offer:

  • German native speaker, with a high level of written German is a must for this role, as well as English to a business standard
  • Excellent communicator across all channels with high confidence on the phone
  • Business- and sales-oriented approach
  • Passion for sports and/or sports betting, especially football
  • Good analytical skills
  • Ability to deliver results and outstanding services whilst working to tight timelines
  • Flexibility to work shifts, including evenings, weekends as well as public holidays
  • Self-starter with a positive, can-do attitude and good problem-solving skills
  • Good knowledge of Microsoft Excel and Salesforce is considered a plus

Additional Information

What we offer:

  • Agile and multicultural company with flat hierarchies
  • Self-organised, self-responsible and entrepreneurial employees 
  • Competitive salary, Health and Dental Insurance, Performance Bonuses, Subsidised Parking, Sports incentives & Childcare 
  • Opportunities to develop and grow
  • Relocation Assistance 
  • Office sea-views, social events, healthy treats, kitchen on every floor

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