Customer Service Consultant-Permanent Full Time

  • Full-time

Company Description

For over 50 years Tile Town has been committed to improving the lifestyles of our customers. We operate on a simple service model that we refer to as ‘The Five Corners of Our Space’.

Be Welcoming – Greet every customer promptly and politely when they enter & make them feel welcome.

Be Engaged – Demonstrate that you care about the job and our customers in everything that you do.

Be Considerate – Consider the perspectives of others and work towards solutions that help everyone.

Be Knowledgeable – Consistently strive to improve your level of knowledge and share this knowledge with our customers.

Be Trustworthy – Employ a selfless approach to customer service and conduct yourself in a manner that builds trust in others.

Our employees work for an organization that supports local charities and takes part in the communities that we serve. Tile Town is 100% Canadian owned and operated.

Job Description

We are seeking a person who desires to be part of a team of enthusiastic sales consultants, where their talents will be recognized and nurtured.  

You will be part of a team that:

  • Ensures customer is satisfied and has a positive experience
  • Processes all customer orders, change and/or returns.
  • Completes sales transaction and accepts payments.
  • Advises and assists customers on product and design selection.
  • Provides information about Tile Town products.
  • Maintaining the overall look of the showroom

Qualifications

  • Demonstrates exceptional customer service skills
  • Lead with positive attitude and enthusiasm
  • Ability to work well in a team environment
  • Ability to multitask and demonstrates high level of detail.
  • Strong work ethic with a drive to exceed expectations.
  • Previous retail experience is an asset, but not required.

 

Additional Information

Compensation for this position will range depending upon skills, abilities and relevant knowledge or experience. 

In addition, the following perks will apply:

  • 5 year free trip with spending money
  • 2 different monthly sales bonus
  • Extended Health Benefits (including Massage, Chiropractors & Physio) paid by Tile Town after 6 months
  • Dental Benefits paid by Tile Town after 6 months
  • RRSP Plan.  Company will match after 1 year
  • Closed all Stat Holidays 
  • Closed all Sundays

  Store operating hours 

  •   Monday - Friday – 8:30 am to 5:00 pm 
  •    Saturday – 10:00 am – 5:00 pm