Founded in 2013, Tidepool is a 501(c)3 nonprofit organization dedicated to making diabetes data more accessible, actionable, and meaningful for people with diabetes, their care teams, and researchers. Tidepool Loop is a project to build and support an FDA-regulated version of Loop, to be available in the iOS App Store, intended to work with commercially available insulin pumps and CGMs. Tidepool Loop is not currently available for use.

Please note that due to the nature of this role, we require candidates to be located in the United States or Canada. 

Tidepool is seeking an experienced Program Manager to guide our products from concept to release.

As a Program Manager at Tidepool, you'll lead cross-functional teams in product planning, partner management, software development, deployment, and change management. You will be responsible for maintaining and communicating timelines, tracking and monitoring risks, and translating business requirements to software requirements with the product team(s) to ensure on-time launches and successful execution. Additionally, you will own our product feedback loop process and play a critical role in facilitating the collection, evaluation, prioritization, and incorporation of user feedback into our product development process.

The ideal candidate for this role is a data-driven leader with a proven track record of fostering alignment with partners and internal stakeholders and cultivating a culture of transparency and accountability. 

Essential Duties and Responsibilities

• Serve as the external and internal point of contact for key partners. Manage complex schedules that involve both internal and external teams, across hardware and software. 
• Develop and maintain project artifacts (timeline, project management plan, budget, etc.) that support team communication, and efficiency.
• Provide input for developing launch materials, such as kick-off materials, meeting agendas, minutes, decision logs, charters, and user acceptance testing plans. Collaborate with business development, sales, marketing, and fundraising to ensure that customer-facing teams are ready with the information and processes required to support new products and go-to-market plans.
• Work cross-functionally with product team(s) and eng/data team(s) to evaluate the success of recent feature launches and projects brought to completion. Gather and maintain reports for KPIs, metrics, and milestones. 
• Provide regular updates on new features and capabilities to stakeholders and build consensus around roadmaps and success metrics.
• Drive product excellence through collaboration and communication. Partner closely with product design, research, software engineering, quality engineering, marketing, business development, sales, clinical, regulatory, and technical support.
• Use Tidepool’s task management system, Jira, to track development progress.
• Run agile ceremonies, including stand-ups and retrospectives.
• Support program governance with internal and external stakeholders
• Have a pulse on how the team is doing against their goals and biggest opportunity areas, and drop in as needed to better understand risks, opportunities, and blockers. Review the performance of the team with product and engineering leadership.  
• Own the internal product feedback process cross-functionally with Sales / Marketing / Business Development & iterate if necessary. Obtain product feedback creatively, consistently, and in an actionable manner. 
• Partner with stakeholders cross-functionally to deeply understand operational opportunities and workflow efficiencies and drive workflow efficiencies across teams. 
• In partnership with product and engineering leadership, develop a team strategy that will enable team members to develop toward their professional goals and ensure there is adequate team member support that enables us to reach our goals.
• Evaluate & effectively communicate product updates to stakeholders. Ensure that stakeholders are getting effective and adequate transparency into product updates.
• Advocate for the team's efforts and communicate regularly (regarding critical or ongoing issues, project updates, and other items) to keep necessary partners informed of resolution plans.
• Creates and maintains Design History File for FDA-regulated programs.
• Coordinates quality and risk management activities.

• Experience driving feature development from planning to release across multiple large product initiatives.
• Excellent communication and project management skills, with a track record of handling multiple programs and streams of work.
• Is detail-oriented, highly organized, and works collaboratively. 
• Is metrics-minded and thinks about how each product team work ladders up to business and user value.
• 5+ years of technical program management experience, from concept through commercialization.
• Has high levels of empathy and an ownership mindset, is a self-starter, with a strong focus on execution and being able to put ideas into action. 
• Bonus qualification - Healthcare and medical device experience, especially diabetes device or application experience.

Salary range 

$92,168 - $154,458 annual. 

To learn more about Tidepool's compensation philosophy please see Tidepool's Employee Handbook.

Benefits include

• Flexible PTO 
• Paid parental leave 
• Medical, Dental, and Vision coverage
• Health and Childcare FSA 
• Flexible work schedule 
• Wellness and Productivity stipend 
• Continuing Education Reimbursement

Other Information

While many of Tidepool’s team members have a personal connection to diabetes, this is not a requirement. We ask that you have empathy for chronic conditions and you are prepared to learn about the diabetes experience. 

This is a remote position. You’ll be working from home and interacting with a team of colleagues that works around the world. Learn more about working at Tidepool, including our approach to inclusion and diversity in this blog post.

Tidepool is an Equal Opportunity Employer. The company supports diversity and inclusion in its core values and does not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by U.S. federal or state law or local ordinance. When necessary, the company will reasonably accommodate employees and applicants with disabilities if the person is otherwise qualified to safely perform all of the essential functions of the position.