VodafoneThree -  RCS and Verification Account - Product Manager (Growth Messaging Business)

Location: Newbury *Hybrid working

Working Hours: Full time 37.5 hours per week –  Mon – Fri

Grade: 11

Hiring Manager: James Cullum 

*Hybrid We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Join us at the heart of our business in Corporate, one of the central support functions that underpin our business and keep us moving forward. We provide centralised support, expertise and guidance across our UK and Group operations, continuing to build on our success and trailblazing the way to our next stage of digital growth.

We’re creating something special. Vodafone and Three are joining forces to create the biggest mobile network provider in the UK. Together we are building a best‑in‑class network for coverage, connectivity and reliability, transforming customer experience and delivering greater value and choice for the nation.

Within Wholesale, the Growth Business is responsible for building the next generation of messaging and digital communication services — including RCS, RBM and Verification. These capabilities underpin a new wave of rich, secure and interactive business messaging experiences for brands, digital platforms, enterprises and OTT partners.

The Account & Product Manager for RCS, RBM & Verification plays a key role in managing day‑to‑day relationships with ecosystem partners, supporting product performance, enabling innovation, and helping scale these fast‑growing propositions. This is a hands‑on role focused on managing commercial relationships, driving product improvement, supporting trials and use‑case development, and ensuring that partners receive a high‑quality experience as we grow adoption of these new technologies.

You will be at the heart of our innovation agenda, supporting the scaling of rich media messaging, conversational commerce and trusted identity services across the UK market.

Key Roles & Responsibilities

Partner & Account Management

• Manage day‑to‑day commercial and operational relationships with RCS/RBM messaging partners, aggregators, CPaaS providers, OEMs and Verification customers.
• Act as the primary point of contact for partner queries, service discussions, reporting needs and roadmap alignment.
• Monitor traffic, campaign activity, template use, API utilisation and commercial performance to identify growth opportunities.
• Support contract renewals, pricing reviews and commercial negotiations led by the Senior Commercial Manager.

Product Management – RCS, RBM & Verification

• Manage product performance, adoption and lifecycle for RCS, RBM and Verification services.
• Track KPIs including delivery quality, throughput, template performance, engagement and partner usage.
• Feed insights into product roadmaps, highlighting opportunities for feature enhancements, new capabilities and platform improvements.
• Collaborate with Product and Technology teams to support development, testing, onboarding and configuration for new functionality.

Innovation, Use‑Case & Campaign Development

• Identify new use‑cases across conversational commerce, customer engagement, authentication, fraud prevention and identity.
• Support partner pilots, concept trials, early feature adoption and proof‑of‑concept testing.
• Work closely with commercial, technical and marketing teams to help shape go‑to‑market approaches for new RCS and Verification propositions.

Operational Excellence & Issue Management

• Monitor performance of RCS, RBM and Verification services across delivery, rendering, throughput and API stability.
• Triage and track partner‑reported issues, working with technical teams to ensure timely and high‑quality resolution.
• Maintain dashboards, reports and internal updates covering traffic, performance, adoption and customer experience metrics.
• Support readiness activities for upgrades, new channels, new templates, OEM changes or partner integrations.

Cross‑Functional Collaboration

• Work closely with Sales, Product, Technology, Operations, Billing, Security and Regulatory teams.
• Represent the partner and customer voice in internal discussions, ensuring product and platform decisions align with market needs.
• Provide insight for commercial planning, investment cases and wider Growth Business initiatives.

Job Requirements, Knowledge & Experience

• Experience in telecoms, messaging, OTT, CPaaS or digital platforms.
• Understanding of RCS and RBM messaging, conversational commerce or digital engagement channels.
• Familiarity with verification, identity or authentication services (e.g., SMS OTP, token‑based identity).
• Strong account management or product management experience with partners or customers.
• Analytical capability and experience working with product KPIs and performance dashboards.
• Excellent communication and stakeholder management skills.

Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email [email protected] for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

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