ThirdEye’s direct client, a large enterprise customer located in Missouri, is looking for an experienced Informational Security Engineers providing Symantec Control Compliance Suite (CCS) solutions.

ThirdEye’s direct client is looking for one expert (the “Resident”) to assist in the daily operation of their CCS solutions (the “Solutions”). The Resident will assume a key role in providing ongoing expertise for their tactical and strategic initiatives following the completion of the T&M implementation.

Requirement:

• 2+ years of experience administering, supporting or consulting on Symantec CCS in an enterprise customer environment
• 4+ years of experience in Information Security/Cyber Security, including Incident Response and Remediation, Forensic Analysis, security tools such as security tools such as NMAP, Nessus, TCPDump, Wireshark, Netcat, Backtrack, Encase, Helix, FTK
• Strong knowledge of the TCP/IP protocol suite and related security concerns
• Relevant industry standard certifications preferred (SANS, CISSP, C|EH, Etc..)
• General Technical Support and Guidance, including integration with other Symantec products
• System and/or Policy Tuning
• Diagnose technical issues encountered with the Symantec Solutions
• Assessment, Architecture and Solution Design
• Technical Implementation
• Integrations of Symantec product components with other IT systems
• Assist in monitoring and responding to non-routine activities including, but not limited to, security breaches and attacks.
• Assist with production planning to minimize risk to the operating environment and Symantec Solutions
• Assist with planning, support, and evaluations for new features and functionalities within the Symantec Solutions
• Location of Performance: The Services will be performed at JPMC facilities located in Columbus or remotely.  Each Resident will take three (3) weeklong trips, one to each location and the rest of the time will be remote.

Responsibility:

Experts Residents will provide operational expertise and support for JPMC’s Symantec solutions.  Expert Residency activities may include, but are not limited to:

Optimize IT Operations:

• Advise and contribute to technical projects

• Participate in the planning and execution of any upgrades, deployments, patches or disaster recovery testing

• Perform configuration and environment reviews
• Assist with production planning to minimize risk to the operating environment and Symantec product

• Assist with planning, support, and evaluations for new features and functionalities within the Symantec product

• Provide technical detail and actively participate in the account-planning process and in quarterly business reviews to assess the program’s status and strategic direction relative to the JPMC’s business objectives

Stabilize IT Infrastructure:

• Diagnose technical issues encountered with the Symantec product

• Monitor and manage escalated issues and serve as the single technical point of contact for escalations

• Provide monitoring and incident response during non-routine activities

• Assist in the identification and implementation of best practice processes and procedures for installation, configuration, and utilization of the Symantec product in a supported environment

• Provide informal knowledge transfer to JPMC staff who covers the management and maintenance of the Symantec product

Expedited Response:

• Provide proactive and reactive advice on issues regarding upgrades, patches, and updates
• Provide response or clarification for any relevant Symantec product-related questions in the course of daily operations

• Coordinate with Symantec technical support to resolve product issue escalations to assist in faster resolution and reduce unplanned downtime

• Assist in troubleshooting and providing technical details for probable cause analysis of break/fix issues encountered