Third Bridge is a market-leading investment research firm. We provide integrated solutions for the world’s top investors and business leaders to help them make smarter and faster decisions. No other company in the world provides the same holistic investment offering: our superpower is the combination of human insights and unique investor-led content with a global expert network. We serve over 1,000 investment firms, offering clients 24/7 coverage through our team of 1500 employees located across ten offices.

What will you do? 

As the new UX Researcher, you’ll decipher our core user needs, informing strategy for upcoming products.  Your findings will provide greater clarity to the Product Design team, creating alignment across disparate teams for the future product roadmap.  This is a growing team, so you’ll help define best practices and shape UX processes. 

Taking ownership of discovery, exploration and validation research, you’ll find opportunity areas for the commercial growth of Third Bridge, and help us better service our clients’ needs.  You’ll devise and deliver effective research methods to test prototype products, learn customer needs and get the product teams the information they need to enhance our services and solutions.  You’ll complete user profiling, devise questionnaires and other types of research.

Communicating with clients, colleagues and other stakeholders within and outside of Third Bridge, you’ll collate your findings and present them in compelling presentations and reports to advise and influence.  This is a great opportunity to join the Product Design team, shaping our UX processes, making sure we’re asking the right questions to devise solutions to the right problems, and ensuring that the user is at the heart of everything we do!

What will you bring?

You love user research!  You bring experience of designing effective research methods to get the right intel the company needs to deliver the best customer experience through its products and services.  Although not essential, a little wireframing could be useful when sharing prototypes or ideas to participants and your Product Design colleagues.  You have worked in a corporate setting in different sectors, ideally some exposure to financial services would be a plus.

Familiar with an agile environment, you work with multidisciplinary teams across different locations using Jira or other ticketing tools to keep on track.  You have some exposure to Figma and you’re open to learning more design elements to contribute to ideation of solutions to the concerns or problems that your users share with you.  You’re a people-person: a natural collaborator, getting the most from participants of user research, and working with your team to share findings and influence the product roadmap.

You enjoy working within a collaborative team where you’re encouraged to have autonomy and ownership, but also sharing your knowledge and experience, and learning from others.  Naturally curious, you dig deep to find the solutions to the problems that the business doesn’t even know it has! You’re now looking for a new role where you can bring experience and expertise, shaping processes and sharing best practices, with multiple avenues for progression and career growth.

How will you be rewarded? 

We truly care about our people so in return for your work, you’ll get:

• Flexible working - We want to encourage office attendance for the purpose of collaborating in person with your colleagues, on an as-needed basis. This in turn gives you the flexibility to decide when you come to the office based on your team's interactions.
• 25 days annual leave plus bank holidays, rising to 28 days after 2 years of service
• Summer Fridays - finish early during the summer months to make the most of the weather
• Mental and Professional Wellness:
• Modern Health – 6 counselling and 6 coaching sessions per year
• Talk Therapy sessions
• Employee Assistance Programme (EAP) sessions
• 2 paid charity days each year
• 2 personal days per year to use for events such as moving house, your birthday or life admin
• Free breakfast and snacks in the office
• Private Medical Insurance - up to family cover
• Pension contributions increasing with tenure
• Personal annual learning and development budget
• Female mentorship program
• Employee affinity groups including ESG, Environment, Mental Health, Diversity & Inclusion and Women at Third Bridge
• Life insurance - x4 base salary

The successful candidate must, by the start of the employment, have permission to work in the country they are applying. 

We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway and we will be happy to consider your application.