Therapy Brands is the leading healthcare technology partner for mental, behavioral, and rehabilitative therapy. Our purpose-built and all-in-one practice management, data, and billing solutions drive exceptional clinical and financial outcomes. 

Thousands of therapy practices rely on us as a trusted partner, to make their lives simpler and more efficient, improve revenue, and enable them to focus on patient care.

For more information, explore our solutions at therapybrands.com. 

The RCM Senior A/R Specialist will support the RCM team through the development and participation in short-term and long-term tactics for RCM customers when KPIs fall outside goals. The position reports to the RCM Operations Director.    

PRIMARY RESPONSIBILITIES OF THIS POSITION

• Support the RCM team through analysis and special projects related to client KPIs and expectations.   
• Performs regular periodic A/R reviews to ensure customers are meeting KPI targets and expectations
• Analyzes billing error and denial data to identify root causes
• Research changes in payer requirements and communicates those requirements to the RCM leadership team
• Troubleshoot issues, multi-task, and prioritize issues by risk/severity, complexity, and urgency.
• Partners with RCM leadership to create, work, and/or manage action plans to bring customers back to KPI expectations
• Liaison with RCM Customer Service Manager to communicate action plan updates to the customer
• Effectively communicates concerns to RCM Operations Director
• Other duties and responsibilities as assigned.

• High school diploma/GED required
• 5+ years’ experience medical billing
• Strong understanding of the revenue cycle, including payer networks and clearinghouses
• Strong verbal and written communication skills
• Strong organizational skills and attention to detail
• Intermediate computer skills (typing, data entry, general computer, and browser usage)
• Intermediate Google Suite/Microsoft Office (Word. Excel) knowledge
• The ability to analyze and interpret data

All your information will be kept confidential according to EEO guidelines.

At Therapy Brands, Diversity, Equity, Inclusion, and Belonging aren’t just words. We celebrate what makes us unique, foster an ecosystem of inclusion for all and harness our talents to promote diversity of thought and action in everything we do.

We instill Diversity, Equity, Inclusion, and Belonging into the fabric of our CARING culture and business, as we strive to be recognized not only as the leader in healthcare technology, but also for our intentional efforts to promote a diverse community. ​

​We will champion non-discriminatory practices throughout the employee and customer lifecycle; caring for every person regardless of race, national origin, color, religion, disability, sex, orientation, or familial status. 

Therapy Brands is an equal opportunity employer.