Pacific Forum Line (PFL) is part of the Neptune Pacific group of companies, together seamlessly linking transport, warehousing, depots, customs clearance services and fully integrate customers' supply chains across South Pacific markets. We have a rejuvenated service network covering the Samoa’s, Tonga, Cook Islands, Fiji and PNG, to and from just about anywhere in the world. 

At PFL, our customers are at the heart of everything we do, and we're dedicated to delivering consistent, impactful service.  We are currently looking for a motivated and enthusiastic Customer Service Officer to join our busy sea and air freight operations team. This role is a fantastic opportunity for someone wanting to build a career in international freight and logistics.

Based in our Apia, Samoa office and reporting to the Customer Service Manager, you will play a key role in driving excellence across our operations.

Here’s what you’ll do:

You will support sea and air freight customers by delivering efficient, accurate, and professional service across the full booking and documentation process.   In addition, you will learn how to:

• Provide daily customer service support for sea and air freight
• Prepare accurate rate quotes and provide up-to-date schedule information
• Manage end-to-end booking processes
• Handle cargo procedures
• Update bookings and arrange transport
• Process import/export documentation including Bills of Lading, Waybills, and Airway Bills
• Receive and process payments
• Assist with general operational support across the team

You will be trained across multiple functions – this is a role for someone who is really looking to get their foot in the door in the freight industry.  Therefore, your positive attitude and enthusiasm are your biggest attributes!

Here’s what you’ll bring to the table:

• 2 to 3 years of secondary school education, with a diploma considered an advantage
• Enthusiasm and a strong willingness to learn
• Initiative and eagerness to get stuck in
• Positive attitude and team-focused mindset
• Industry experience would be considered an advantage, but is not essential

The successful candidate may be subject to undergo a Police Check and/or Pre-Employment Drug Test.

This is a role within a respected regional operator offering genuine opportunity to learn from the best.   to make an impact. You’ll work across diverse operational areas and help shape the ongoing success of our Samoan operations.

Our PFL Contribution:

• Competitive benefits package (hourly rate, plus overtime, plus bonus)
• Opportunity for development and internal mobility
• Wonderful Giving - allows you to donate company money to causes of your choice
• Wonderful Neighbour - spend a day in the community helping with various service projects
• Company focused on wellness and health

If you’re ready to start your career in freight and thrive in a fast-paced operational environment, we’d love to hear from you!

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