Category Assistant (Fixed Term Contract)

  • Full-time

Company Description

We are proud to be the world’s largest and most experienced flower delivery network. Every day, people trust us to deliver their best wishes and sentiments on their behalf. But it’s not just about being the largest - we pride ourselves on being the most personable too. Everyone involved - from our florists, to our delivery drivers, to our Customer Advisors all take care to add that little personal touch.

We’re also proud that so many award-winning florists choose to be part of the Interflora family. Each of our expert florists has a unique blend of skills, creativity and attention to detail that is needed to create every handmade Interflora bouquet.

As a business, we are driven by our Purpose, ‘to make beautiful things happen’ – it’s what drives us every day. We strive to be trusted, personal and special and each and every one of our colleagues contributes to that.

We have a very flexible approach to hybrid working, where our colleagues are trusted to choose how they manage their time and to decide where and how they work – just as long as they come to the office in Sleaford to collaborate and connect with each other on a weekly basis (although many colleagues choose to be in the office much more often than that).

Our colleagues tell us that they love working here and that we have a real ‘family feel’ that makes us a unique and great place to work.

Job Description

At Interflora, we’re embarking on a journey to introduce state-of-the-art technology to our florist members to enable them to efficiently plan and route their daily deliveries. Through an easy-to-use app and some smart software, we’re enabling our florists to provide all customers with personalised updates and real time order tracking.

With almost 1,000 florists to onboard, we’ll be taking a phased approach to the introduction of the FarEye delivery technology to ensure that we’re able to provide florists with all the training and support they need.  

As a fixed-term Category Assistant, you will be pivotal in supporting this roll out.  You’ll be responsible for providing administrative support to the Category Team, you’ll make in-bound calls to schedule go-live dates as part of the overall plan as well as responding to in-bound contacts requesting help and support.

Reporting to the Florist Solutions Category Manager, you’ll maximise all available launch dates within the roll out plan, communicating well with florists, the Business Development Team and Operations Team. You’ll schedule training and provide support resources and take responsibility of ensuring all relevant systems and documents are kept up to date and accurate.

Qualifications

In order to perform well in the role, we would expect you to have;

 

  • Strong organisational skills and some experience in scheduling and planning
  • An ability to work to deadlines and prioritise
  • Excellent administrative skills with excellent levels of accuracy and attention to detail
  • Good written and verbal communication skills
  • Strong interpersonal skills, especially over the phone
  • A process-driven mindset and an ability to follow procedures
  • An ability to use Microsoft Office applications
  • Good numeracy and literacy skills

Additional Information

The newly refurbished Interflora House is in the heart of Sleaford – a beautiful market town in Lincolnshire. In our amazing newly designed workspace, we have a choice of over 80 ‘hot desks’ and 14 meeting rooms, as well as many different types of work areas to utilise throughout the day – whether that’s our ‘Library’ for some quiet thinking space, our ‘Heartspace’ for a chat over a free freshly-ground coffee, or our ‘Amphitheatre’ for social and collaboration activities. There’s even variety in our 3 main working areas, which include designated quiet desks, a ‘full bloom’ space for noisy, day to day work activities and calls, breakout spaces, meeting pods and conferencing facilities – the choice is yours and it’s all here at Interflora House!

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