JUSTIN Vineyards & Winery is located in the Paso Robles region of California's Central Coast. We operate with a desire to make world class wines that reflect the unique soils and climate of the area. We take great pride in making Bordeaux-style blends and single varietals, combining Old World tradition with New World techniques.

The JUSTIN Wine Society team is seeking an Associate, Customer Experience to join our Wine Society team. This individual will be responsible for providing excellent customer service and support to our wine club members for all four wine brands, JUSTIN, Landmark, Lewis, and JNSQ via a variety of omnichannel platforms. This Associate will support the Senior Manager, Growth and Retention with daily and special tasks.

This position is based in Paso Robles, CA and is part of the hybrid work schedule (Monday - Wednesday in office, Thursday & Friday at home).

• Ensures world class customer service is provided in all facets of omnichannel communications (to include telephone, email, chat, text, in person) with all wine brand members and guest purchasers
• Displays a concierge-level service style when interacting with members, customers, vendors, and colleagues
• Actively recruits members to join Wine Society clubs and sells wine to existing members and customers
• Works with Senior Manager, Growth and Retention to manage and improve logistics and shipping process, to include deliverability, compliance, returns, and damages
• Works with Senior Manager, Growth and Retention to manage seasonal club charges, decline management, and new member inclusion and recruitment
• Engages with external departments and vendors as needed in support of Wine Society eCommerce and Club requirements
• Proactively supports Senior Manager, Growth & Retention in all daily ecommerce and club order systems, shipping, and customer service tasks and goals
• Works with Senior Manager, Growth and Retention to manage customer tags, to include employee and special pricing qualifications
• Maintains accurate record-keeping and CRM database information
• Participates in on-property events and executes off-site events, as needed
• Accommodate a varying schedule throughout the year as determined by the ebb and flow of traffic to our different business units
• Must be willing to work rotational schedule, including weekends, as needed

• Two (2) years sales, hospitality and/or marketing/public relations experience in the wine industry preferred
• AA degree from an accredited institution
• Proven success working in a customer service and/or sales position or industry
• Demonstrates ability to work well under pressure; bias for action and organization
• Experience with e-commerce, shipment planning and logistics a plus Experience with wine industry-specific technology (specifically Wine Direct, Commerce7, and Ship Compliant) a plus
• Must be able to work individually and in a team environment
• Proficient with Microsoft Office -- especially Excel and Outlook
• Wine-specific certifications a plus
• Must be able to communicate verbally and in writing in English
• Basic mathematical skills required
• Ability to apply common sense understanding to carry out detailed written or oral instructions

Pay Rate: $22.00 per hour. Final compensation is dependent upon skills and experience. 

• Competitive benefits package including Medical (including 24/7 online access to a physician), Vision, Dental and 401k with match eligibility
• Opportunities for development and internal mobility
• Manager and leadership training, biweekly L&OD webinars, and eLearning offerings
• Companywide problem solving and continuous improvement training
• Wonderful Giving (wonderfulgiving.com) - allowing you to donate company money to a cause of your choice
• Company prioritizes wellness through its Wonderful NOW (Nourish Our Wellness) initiative, which provides a robust suite of wellness offerings such as access to mental health resources and life coaching, employee community groups, cash rewards for healthy habits, and on-demand fitness videos.

Located in Paso Robles, JUSTIN® Vineyards & Winery was founded in 1981 and is known for crafting world- class wines using Bordeaux grape varieties, including the iconic ISOSCELES® blend of Cabernet Sauvignon, Cabernet Franc and Merlot. The Vineyard estate, located at 11680 Chimney Rock Road, features a Tasting Room, luxury five-star accommodations at the JUST Inn®, and a Restaurant—making it one of the only wineries on the Central Coast to offer all three options.  In September 2018, a new second location, the JUSTIN Downtown Tasting Room opened introducing an expansive wine-tasting bar, lounge, and a full dining room that’s situated prominently on the square along Downtown City Park in the heart of Paso Robles. In addition to its stellar hospitality, JUSTIN consistently receives top honors around the world, establishing itself as a leader in New World Bordeaux-style winemaking. JUSTIN wines are available through discerning fine wine retailers and restaurants throughout the United States, or directly from the Winery via JUSTIN’s Tasting Room, online store or to members of the exclusive JUSTIN Wine Society wine club. To discover more about JUSTIN, visit www.justinwine.com.

The Wonderful Company is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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