Customer Service Representative - Wine

  • Full-time

Company Description

JUSTIN Winery is looking for a highly-skilled, detailed-oriented Customer Service Representative who can support with processing U.S. and International wine customer orders. We need an enthusiastic individual who can anticipate customers' needs and listen to customer service issues while offering a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company’s customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to our customers.

This role is based in Tucson, AZ, and is part of the hybrid work schedule.

Job Description

  • Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every customer
  • Enter daily incoming orders for the U.S. including Caribbean, Asia, EMEA, and Canada markets
  • Process international shipping documents
  • Communicate solutions, successes, and opportunities to the Customer Service Supervisor
  • Create labels for wine bottles and cases when needed using Avery Software
  • Expedite all orders in order to acquire on-time delivery utilizing the Open Orders report
  • Review and update daily Open Orders, Allocation and Inventory Reports to ensure product availability
  • Close shipped orders daily/weekly reviewing warehouse bill of lading against customer order and conduct monthly closing
  • Follow the Return Material Authorization/Credit process when needed
  • Communicate with the Sales team via telephone/email in order to provide information about products and services
  • Support overall supply chain planning, VP of Sales Operations, and expansion projects
  • Work across different business units such as FIJI Water/Landmark Vineyards and different teams such as inventory/planning/finance/warehouse teams regarding customer requirements and cross training
  • Assist as needed in learning a new wine ERP system

Qualifications

  • Minimum of 1-3 years of work experience
  • BS/BA required; preferably in Logistics Management, Supply Chain Management, Mathematics, Accounting, Finance or Business Management
  • Ability to work independently
  • Excellent problem-solving skills
  • Ability to remain professional and courteous with customers at all times
  • Highly organized and detail-oriented
  • Ability to handle multiple projects simultaneously
  • Strong leadership, relationship building
  • Excellent verbal and written communication skills
  • Master-level proficiency in Excel including pivot tables, v-lookup formulas, graph creation and other essential skills
  • High level of proficiency in Word, Power Point, MS Outlook.
  • Experience with order management systems (Oracle Fusion-ERP system highly preferred)

Additional Information

  • Competitive benefits package including Medical (including 24/7 online access to a physician), Vision, Dental and 401k with match eligibility
  • Opportunities for development and internal mobility
  • Manager and leadership training, biweekly L&OD webinars, and eLearning offerings
  • Companywide problem solving and continuous improvement training
  • Wonderful Giving (wonderfulgiving.com) - allowing you to donate company money to a cause of your choice
  • Company prioritizes wellness through its Wonderful NOW (Nourish Our Wellness) initiative, which provides a robust suite of wellness offerings such as access to mental health resources and life coaching, employee community groups, cash rewards for healthy habits, and on-demand fitness videos.

Located in Paso Robles, JUSTIN® Vineyards & Winery was founded in 1981 and is known for crafting world- class wines using Bordeaux grape varieties, including the iconic ISOSCELES® blend of Cabernet Sauvignon, Cabernet Franc and Merlot. The Vineyard estate, located at 11680 Chimney Rock Road, features a Tasting Room, luxury five-star accommodations at the JUST Inn®, and a Restaurant—making it one of the only wineries on the Central Coast to offer all three options.  In September 2018, a new second location, the JUSTIN Downtown Tasting Room opened introducing an expansive wine-tasting bar, lounge, and a full dining room that’s situated prominently on the square along Downtown City Park in the heart of Paso Robles. In addition to its stellar hospitality, JUSTIN consistently receives top honors around the world, establishing itself as a leader in New World Bordeaux-style winemaking. JUSTIN wines are available through discerning fine wine retailers and restaurants throughout the United States, or directly from the Winery via JUSTIN’s Tasting Room, online store or to members of the exclusive JUSTIN Wine Society wine club. To discover more about JUSTIN, visit www.justinwine.com.

The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, region, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

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