Neptune Pacific Direct Line (NPDL) operates market leading brands in shipping and logistics services across 18 Pacific Island markets. The Company is vertically integrated providing supply chain solutions between worldwide markets and the Pacific Islands. NPDL is the largest carrier in its core Pacific Island markets operating eight container ships and servicing 18 Pacific Island nations. The downstream businesses include six container depot sites, six significant warehouse sites, substantial plant and equipment and a large team across diversified cultures.

Established in 1997, Neptune Pacific Line (NPL) has grown from strength to strength, originally connecting Australia, New Zealand and Fiji trades in liner and bulk shipping services, to today, providing services for most Pacific Island nations, Australia, NZ as well as extending services to Asia, the Indian subcontinent, Europe, South Africa, and North America.  In 2014, NPL continued to strengthen its presence in the South Pacific through a Pacific Forum Line Joint venture with the Government of Samoa.  Pacific Direct Line (PDL) joined NPDL in March 2020, expanding Neptune’s shipping and agency network as well as a vertical asset providing deeper supply chain services including sea and airfreight, 3PL, warehousing, trucking, fumigation and energy trading.

The Documentation Coordinator is responsible for administrating back-office functions of the Customer Experience department. A crucial element of this role is ensuring all documents are produce with a high degree of accuracy and within tight timeframes due to short transit times of the Pacific Island Trades. The Documentation Coordinator will also be required to make system updates according to Company processes to ensure seamless operations and proactively manage issues related to the documentation outputs. It is essential the Documentation Coordinator communicates effectively with internal and external customers.

• Process all documentation on behalf of principals and send pre-alert and schedule information to customers 
• Collaboratively coordinate with all internal departments to improve the delivery of functional KPI
• Ensure all documentation submitted by customers is handled with care and completed in a timely manner
• Download and compile manifest and invoices and arranging for distribution to local authorities and internal customers 
• Compiling manifest, bill of ladings and invoices in a timely manner including amendments as required
• Responsible for data entry of bills and freight details into system
• Preparing all pre-receivable advice documentation for customers
• First point of contact for customer complaints and enquiries related to documentation and escalation process when necessary  
• Self-checked on accuracy of internal and external documents
• Supporting internal customers with adhoc documentation requests
• Other tasks as directed

• Diploma in Business Customs or equivalent

• Experience in Import and Export Shipping Business is an advantage
• Team player with proven ability to work under pressure
• Strong attention to detail with excellent follow-up
• Demonstrated experience in ability to multi-task and prioritizing to efficiently to meet deadlines
• Excellent interpersonal and communication skills
• Excellent communication skills both verbal and written
• Proficient in Microsoft Office Outlook and Excel
• Experience in CargoWise will be advantageous

If you are a self-starter with an interest in developing your skills in the logistics industry, then this could be you.

Application close on Monday12 June 2023 and can be sent by email to [email protected].fj or submitted online.

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